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Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on May 03, 2016, 07:10:56 PM

Title: An unexpected error occurred on the server, ...
Post by: REDACTED on May 03, 2016, 07:10:56 PM
I've just installed Avast Free Antivirus, logged in with my account but i get this error: An unexpected error occurred on the server, we are working on the solution. Is it just me or is it more common?
(http://s32.postimg.org/kznhpwza9/image.jpg) (http://postimg.org/image/kznhpwza9/)
Title: Re: An unexpected error occurred on the server, ...
Post by: miraDi on May 04, 2016, 12:40:05 PM
Hi,

 if you are on windows 10 its common problem and we are really working on it right now.

Best Regards,

miraDi
Title: Re: An unexpected error occurred on the server, ...
Post by: Eddy on May 04, 2016, 02:19:05 PM
You can login through the website.
https://my.avast.com
Title: Re: An unexpected error occurred on the server, ...
Post by: REDACTED on May 04, 2016, 07:53:38 PM
I'm on Windows 7 32bit. I know I can log in through the website, I just cant access my account when using Avast Free Antivirus.
Title: Re: An unexpected error occurred on the server, ...
Post by: REDACTED on May 07, 2016, 01:35:08 PM
Hi,

 if you are on windows 10 its common problem and we are really working on it right now.

Best Regards,

miraDi

This is great to hear.

Title: Re: An unexpected error occurred on the server, ...
Post by: miraDi on May 12, 2016, 02:46:22 PM
Hi gyus,

 we are just rolling out micro update for this problem. So in a day or two(after the restart of your machine) this should be fixed.
Please let us know if the problem will be still there after that.

Best Regards,

miraDi
Title: Re: An unexpected error occurred on the server, ...
Post by: REDACTED on July 20, 2016, 08:46:24 PM
I have the same problem, and it is very scary .The only message I got is this :

Unexpected Error
An unexpected error occurred on the server, we are working on the solution.