Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on May 04, 2016, 01:37:13 PM

Title: Unexpected Error
Post by: REDACTED on May 04, 2016, 01:37:13 PM

Hi,

Windows 10 - avast free antivirus

When I click on my username  at  the top once I'm logged in to my avast
I get the following error message - It has been like it for quite awhile
can not view any details once logged in and clicking on my username

Edit: it's also the same when I click on manage accounts I get the same error show

See screenshot

Thanks

Steve

Title: Re: Unexpected Error
Post by: Eddy on May 04, 2016, 02:17:58 PM

The problem exists for several months.
Still not solved by avast >:(
Login through the website.

Title: Re: Unexpected Error
Post by: mchain on May 04, 2016, 08:11:25 PM

Assumption is that the username in your screenshot is the same as the one you've used to log in to post here.  They do not appear to be the same.

Is your issue that the one registered in the Avast Accounts does not work?

Title: Re: Unexpected Error
Post by: DavidR on May 04, 2016, 08:58:02 PM

This appears to be the same issue as here - if you are using win10 - https://forum.avast.com/index.php?topic=186105.0 (https://forum.avast.com/index.php?topic=186105.0) ?

Title: Re: Unexpected Error
Post by: Eddy on May 04, 2016, 09:22:23 PM

Same problem is also there whith other Windows versions.
There are quit a lot of posts about it.

Title: Re: Unexpected Error
Post by: DavidR on May 04, 2016, 09:46:35 PM

Quote from: Eddy on May 04, 2016, 09:22:23 PM

Same problem is also there whith other Windows versions.
There are quit a lot of posts about it.

My comment/link  based on what miraDi said in that topic - I don't get this on my XP or Win7 systems.

Title: Re: Unexpected Error
Post by: REDACTED on May 04, 2016, 10:23:41 PM

I had the same problem, helped reinstal Avast

Title: Re: Unexpected Error
Post by: bob3160 on May 05, 2016, 03:25:18 PM

Quote from: Pavel3 on May 04, 2016, 10:23:41 PM

I had the same problem, helped reinstal Avast

A repair worked for me:

Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf