Avast WEBforum

Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on May 06, 2016, 05:25:18 AM

Title: Miami IP
Post by: REDACTED on May 06, 2016, 05:25:18 AM
Hi everyone. When I select the ip of miami, the vpn give me a ip of Maryland. Help me please
Title: Re: Miami IP
Post by: anarkii on May 07, 2016, 09:29:29 AM
Mine does the same when I connected to Melbourne. It would show up as Brisbane (another city here in Australia) or sometimes even Perth (other side of the country).
At the end of the day though, I don't mind where it shows me, as long as my real IP Address is hidden, which is the whole point of connecting to a VPN.
Title: Re: Miami IP
Post by: Eddy on May 07, 2016, 10:00:22 AM
You can't hide your IP.
There is always a way to find it.

e.g. Your ISP always can see your IP.
Title: Re: Miami IP
Post by: Davidek on May 12, 2016, 04:11:51 PM
Hi,

Actually it isn't really about hiding your IP.  Here is an explanation, sorry it is a bit long but important to explain.  We will be adding it to our FAQs soon.

Q: I’m using SecureLine to connect via New York, but website XYZ claims I’m visiting it from London, why?

A: Websites often attempt to identify the location of their visitors based on their IP address. This process, called IP geolocation, is based on looking up the IP address in a database that pairs together IP address ranges and geographical information. The information in this database can be inaccurate (or even completely wrong) for several reasons:

There are several independent providers of these databases. We at Avast do our best to provide all the major providers with accurate information about IP addresses used by SecureLine servers, but how fast this information is reflected in the individual databases depends on their respective maintainers.

The website may also be using an outdated version of the geolocation database. IP address ranges are sometimes reused in different locations or even change ownership, so older versions of the databases get more and more inaccurate over time.

Some major websites (Google, for example) maintain their own databases, based on what user  traffic they saw coming from the IP address in the past. While this approach is usually very effective, its results are suboptimal at best for VPN services like SecureLine, where the group of users behind a single IP address can be very diverse.

In certain locations, we use rented dedicated servers to provide the SecureLine service and the IP geolocation databases are updated by the server provider on our behalf. Sometimes, they erroneously indicate that the servers are located in Czech Republic (because Avast, as their customer, is a Czech company). Whenever that happens, we work together with the providers to update the information with the actual location of the servers.

So, I hope this helps you understand why the location shown when you do an IP address test sometimes does not correspond to the location you actually connected to.

Best regards,

Davidek