Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on May 12, 2016, 12:57:11 AM

Title: Multiple devices added for Anti Theft none of which can be used
Post by: REDACTED on May 12, 2016, 12:57:11 AM

Tried to add and register anti theft to my new mobile and kept coming up with an error when registering. Now I have multiple devices on my.avast.com all with red shields and I can do nothing with them. Can't delete them, can't update information on them. Basically they are just taking up screen space and are useless (see attached screen print). Does anyone have a solution?

Title: Re: Multiple devices added for Anti Theft none of which can be used
Post by: REDACTED on May 12, 2016, 05:35:32 AM

After  clicking on device is there (at right corner ) Settings  >> delete ?

(http://pp.vk.me/c631526/v631526069/2ead9/vHKqH8vgG4w.jpg)

Title: Re: Multiple devices added for Anti Theft none of which can be used
Post by: REDACTED on May 12, 2016, 07:05:05 PM

The devices are all blank, there is nothing to click.

Title: Re: Multiple devices added for Anti Theft none of which can be used
Post by: miraDi on May 16, 2016, 12:09:30 PM

Hi peter490,

 we will provide delete button also for these kind of corrupted devices in the list.
It will be released during this week.

miraDi

Title: Re: Multiple devices added for Anti Theft none of which can be used
Post by: REDACTED on May 16, 2016, 05:13:19 PM

Thanks, I will look out for it. Is it worth trying to load Avast anti theft on my new phone and registering it again once this is sorted or is that particular product no longer working?

Title: Re: Multiple devices added for Anti Theft none of which can be used
Post by: miraDi on May 17, 2016, 02:33:13 PM

Hello again,

 sure it is. Multiple blank devices in your account were caused only by wrong registering of the device.
And it should be already fixed.

Best Regards,

miraDi