Avast WEBforum

Other => General Topics => Topic started by: REDACTED on May 12, 2016, 03:49:47 PM

Title: LICENCE & ACTIVATION CODE
Post by: REDACTED on May 12, 2016, 03:49:47 PM

Hi,  I have just signed up to the Forum wanting some help with the Licence and Activation Code.  I purchased an upgrade of Avast Premium for my computer today Thursday 12th May.   Unfortunately Digital River made a mistake with my Email address consequently I didn't receive the information.  I have Emailed Digital River explaining what has happened and requested them to re-send the information to the correct Email address which I included in my Email. Up to now I haven't had a reply from them.  I have also contacted avast.com/support explained the problem and had no response from them either.  Has anyone got any suggestions on how to put right this mistake and get the licence and code re-sent to me.  Cheers David h

Title: Re: LICENCE & ACTIVATION CODE
Post by: Pondus on May 12, 2016, 03:56:53 PM

Quote

I have also contacted avast.com/support explained the problem and had no response from them either.

When did you contact avast? .... a reply may take 10 business days

Title: Re: LICENCE & ACTIVATION CODE
Post by: bob3160 on May 15, 2016, 11:04:13 PM

Post your Support ticket # here and we'll try to expedite the matter.

Title: Re: LICENCE & ACTIVATION CODE
Post by: Eddy on May 15, 2016, 11:10:17 PM

Not Digital River made a mistake with the email.

Title: Re: LICENCE & ACTIVATION CODE
Post by: bob3160 on May 15, 2016, 11:14:28 PM

Quote from: Eddy on May 15, 2016, 11:10:17 PM

Not Digital River made a mistake with the email.
It is you who did.

Does it really matter ??? The problem is the same either way. :)