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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Beta - Avast => Topic started by: REDACTED on May 25, 2016, 12:11:08 PM

Title: Win10 Cannot Restart After Upgrade from Avast Free Beta to Avast IS
Post by: REDACTED on May 25, 2016, 12:11:08 PM

I have to report my problem about this version.
Windows 10 Home 64bit (fully updated- and clean install. It is not upgraded from Win7 or Win8.1)
Avast Free Antivirus 2016.12.1.2265

- Installed Avast Free Antivirus latest beta (from here)
- Installation completed and restarted the PC
- Downloaded my avast license from 'my.avast.com' account (2 year/1 PC IS license)
- Inserted the license to Avast Free Beta - it downloads the paid components
- After some time, Avast asked me to restart my system
- Clicked to restart... and my notebook cannot restart. I do not understand what happened, the only change was Avast on my PC
I inserted the boot USB and re-installed Windows 10 to avoid this problem. Please try to fix this. Thanks...

Title: Re: Win10 Cannot Restart After Upgrade from Avast Free Beta to Avast IS
Post by: Eddy on May 25, 2016, 03:37:51 PM

Perform a clean installation of IS and see if it solves the problem.

Title: Re: Win10 Cannot Restart After Upgrade from Avast Free Beta to Avast IS
Post by: REDACTED on May 25, 2016, 07:04:04 PM

Quote from: Eddy on May 25, 2016, 03:37:51 PM

Perform a clean installation of IS and see if it solves the problem.

Clean IS install has no problem. The problem was upgrading from Free  to IS with license file.
Thanks

Title: Re: Win10 Cannot Restart After Upgrade from Avast Free Beta to Avast IS
Post by: Asyn on May 26, 2016, 08:55:04 AM

Quote from: yigido on May 25, 2016, 07:04:04 PM

The problem was upgrading from Free  to IS with license file.
Thanks

Quote from: petr.chytil on May 19, 2016, 02:20:26 PM

Known issues:
- User interface might freeze after inserting a license