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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: alanb on May 25, 2016, 01:32:42 PM

Title: Problem Backing up Settings
Post by: alanb on May 25, 2016, 01:32:42 PM
Avast AV Free 11.2.2262, Win 7 Pro x64, 2x1Tb HDD + 8Gb RAM.  Running as Administrator

While attempting to back up my Avast settings I repeatedly get the error (using any path to any drive):

 "Error while exporting settings.  The system cannot find the path specified."

I have tried:

 Repair (via Programs & Features) - no go: same error
 Uninstall Avast
  reboot to Safe Mode
  run avastclear.exe
  reboot
  manually clean up leftovers in registry & on drives
  reboot

 Download & install latest Avast Free from Avast website (still v11.2.2262, it seems)
 reboot
 register Avast

All no go - same error.

Any ideas at all anyone?
 
----
Alan
Title: Re: Problem Backing up Settings
Post by: bob3160 on May 25, 2016, 04:33:01 PM
Quote from: alanb on May 25, 2016, 01:32:42 PM
Avast AV Free 11.2.2262, Win 7 Pro x64, 2x1Tb HDD + 8Gb RAM.  Running as Administrator

While attempting to back up my Avast settings I repeatedly get the error (using any path to any drive):

 "Error while exporting settings.  The system cannot find the path specified."

I have tried:

 Repair (via Programs & Features) - no go: same error
 Uninstall Avast
  reboot to Safe Mode
  run avastclear.exe
  reboot
  manually clean up leftovers in registry & on drives
  reboot

 Download & install latest Avast Free from Avast website (still v11.2.2262, it seems)
 reboot
 register Avast

All no go - same error.

Any ideas at all anyone?
 
----
Alan
I'm using the latest beta version and also have a problem backing up the settings:
(http://screencast-o-matic.com/screenshots/u/Lh/1464186700373-75322.png)
I've reported this topic to Avast. Let's see what they have to say. :)
Title: Re: Problem Backing up Settings
Post by: alanb on May 25, 2016, 05:05:01 PM
Thanks Bob.  Glad I'm not the only "victim"  ;)

I'll hold off reporting it to Avast & see if anyone replies to your issue.
Title: Re: Problem Backing up Settings
Post by: DavidR on May 25, 2016, 05:45:51 PM
I have just tried it as I have used this quite frequently in the past. Since I don't use Passwords, either for protection of avast settings or have the avast Passwords function, I have that option unchecked.

Worked just fine on my winXP system, just about to test on my win7 system and again settings have been successfully exported. Avast 11.2.2262 on both systems.

I also select my own backup location and not the default location.
Title: Re: Problem Backing up Settings
Post by: MartinZ on May 25, 2016, 06:24:15 PM
That's strange Bob i just tried to reproduce here on internal version and works fine. We will release this tomorrow to beta channel so please try it again tomorrow with the new beta.. Thanks
Title: Re: Problem Backing up Settings
Post by: alanb on May 27, 2016, 09:55:18 AM
@Bob:
  did you try the new Beta yet: any change?

@DavidR:
  I, too, use no Passwords and have a custom backup destination, but it matters not where (or with what filename) I try to backup to:  "Error while exporting settings.  The system cannot find the path specified." dialog tediously reappears  :-\

FWIW, Restore from backup works fine.
Title: Re: Problem Backing up Settings
Post by: bob3160 on May 27, 2016, 02:57:52 PM
Quote from: alanb on May 27, 2016, 09:55:18 AM
@Bob:
  did you try the new Beta yet: any change?

@DavidR:
  I, too, use no Passwords and have a custom backup destination, but it matters not where (or with what filename) I try to backup to:  "Error while exporting settings.  The system cannot find the path specified." dialog tediously reappears  :-\

FWIW, Restore from backup works fine.
Sorry can't update to what apparently isn't yet available ???
(http://screencast-o-matic.com/screenshots/u/Lh/1464353782455-91008.png)
Title: Re: Problem Backing up Settings
Post by: bob3160 on May 27, 2016, 07:14:34 PM
Strange, doing a backup on my 32 bit system worked without incident:
(http://screencast-o-matic.com/screenshots/u/Lh/1464368020380-61657.png)


Title: Re: Problem Backing up Settings
Post by: DavidR on May 27, 2016, 08:13:21 PM
Quote from: bob3160 on May 27, 2016, 07:14:34 PM
Strange, doing a backup on my 32 bit system worked without incident:
(http://screencast-o-matic.com/screenshots/u/Lh/1464368020380-61657.png)

That could be significant, given that both of my systems are 32bit versions of the OS and both completed successfully.
Title: Re: Problem Backing up Settings
Post by: bob3160 on May 27, 2016, 11:14:26 PM
Now on Beta 12.1.2266 and still not working on 64 bit system:
(http://screencast-o-matic.com/screenshots/u/Lh/1464383558718-70488.png)
Title: Re: Problem Backing up Settings
Post by: alanb on May 31, 2016, 07:43:06 PM
Avast on Win 7 Pro x64, 2x1Tb HDD + 8Gb RAM.  Running as Administrator

Well...  no more replies or any resolution (not that I expected any) but...

FWIW, I just installed the latest AIS (and licensed it) and the problem exists there, too  :-[
Title: Re: Problem Backing up Settings
Post by: Eddy on May 31, 2016, 07:53:26 PM
"Access is denied"
Give it a try with the avast self defense disabled Bob.
Title: Re: Problem Backing up Settings
Post by: bob3160 on May 31, 2016, 09:10:04 PM
Quote from: Eddy on May 31, 2016, 07:53:26 PM
"Access is denied"
Give it a try with the avast self defense disabled Bob.
That's unfortunately not the answer. Same error after disabling, restarting as before. :(
Title: Re: Problem Backing up Settings
Post by: Eddy on May 31, 2016, 09:20:33 PM
At least it ruled something out.