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Consumer Products => Avast Mac Security => Topic started by: REDACTED on June 02, 2016, 03:52:21 PM

Title: Problem with full scan
Post by: REDACTED on June 02, 2016, 03:52:21 PM

“every time I run a full scan it hangs up at 99% complete and freezes my computer so that I have to force close it. The last file scanned was */gameaux.dll What can I do? Thank you”

Using Yosemite

Title: Re: Problem with full scan
Post by: tumic on June 03, 2016, 02:30:28 PM

If you can locate the file that is causing the scan engine hang/crash, than we would be interested in this file.

Title: Re: Problem with full scan
Post by: REDACTED on June 04, 2016, 05:46:51 PM

Thanks for the response.  As best I can figure the path is:  (I have Windows in a partition)



Bootcamp/Windows/System32/gameaux.dll

Title: Re: Problem with full scan
Post by: tumic on June 06, 2016, 10:41:34 AM

If you scan this single file file with the command line scan utility:

Code: [Select]

scan Bootcamp/Windows/System32/gameaux.dlldoes it hang?

Title: Re: Problem with full scan
Post by: REDACTED on June 06, 2016, 05:09:42 PM

Thanks again for the response.
It did not hang.  Said there were no infections.  What should I try now?

Title: Re: Problem with full scan
Post by: REDACTED on June 06, 2016, 05:14:06 PM

Question:
Command line scan utility...  scan Bootcamp/Windows/System32/gameaux.dll

Where do you want me to put that command?
What I did was search for the file and use it in a custom scan.  Should I have done that differently?