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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on June 03, 2016, 03:42:36 PM

Title: "del" doesn't register (onscreen keyboard)
Post by: REDACTED on June 03, 2016, 03:42:36 PM

Hello

Ever since installing Avast! Free, when logging in in Windows 7 Professional with the onscreen keyboard (I'm a disabled person) "del" doesn't register.  "Ctrl" and "AltGr" register, "Del" doesn't.  So everytime I have to ask a colleague to press ctrl-alt-del on the real keyboard, quite annoying.  After they've pressed it I can enter my password with the onscreen keyboard.

Before we had Symantec Endpoint Protection and I didn't have issues logging in in Windows 7 Professional with the onscreen keyboard.  However the year had passed and soon we receive new computers, that's why I opted for Avast! Free for now.

Do you know how to fix this?

Title: Re: "del" doesn't register (onscreen keyboard)
Post by: DavidR on June 03, 2016, 04:06:56 PM

I have reported this to try and draw attention to this issue.

Title: Re: "del" doesn't register (onscreen keyboard)
Post by: Pondus on June 03, 2016, 04:15:23 PM

Quote

Before we had Symantec Endpoint Protection

Is this removed using symantec removal tool?

Title: Re: "del" doesn't register (onscreen keyboard)
Post by: REDACTED on June 03, 2016, 04:27:37 PM

Quote from: Pondus on June 03, 2016, 04:15:23 PM

Quote

Before we had Symantec Endpoint Protection

Is this removed using symantec removal tool?

No with uninstall, did the same on another PC but installed a different free AV: no issues there.

Title: Re: "del" doesn't register (onscreen keyboard)
Post by: Pondus on June 03, 2016, 05:17:33 PM

Download CleanWipe to uninstall Symantec Endpoint Protection
https://support.symantec.com/en_US/article.HOWTO74877.html