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Consumer Products => Avast Passwords => Avast Passwords for Android => Topic started by: nicholas.j.curley on June 09, 2016, 05:55:30 AM

Title: Passwords Synchronization
Post by: nicholas.j.curley on June 09, 2016, 05:55:30 AM
Please help!

I recently downloaded Passwords for my LG G3. I have it all set up w/in my avast account on my PC as well w/ synchronization turned on and everything. On my phone I have a message of "pending authorization to account" with my verification code. Where on earth do I input this code? I haven't seen anything about this and the forums seem to be lacking on help in this matter.

Thank you in advance!
Title: Re: Passwords Synchronization
Post by: Asyn on June 09, 2016, 06:00:32 AM
Hope this helps...

-> https://www.avast.com/faq.php?article=AVKB254
-> https://www.avast.com/faq.php?article=AVKB255
-> https://www.avast.com/faq.php?article=AVKB244
-> https://www.avast.com/faq.php?article=AVKB245
Title: Re: Passwords Synchronization
Post by: mcompagno on June 11, 2016, 11:01:49 PM
I have the same issue. I have already read all of these articles and the question has not been answered. Am I suppose to be seeing a prompt to enter the authorization code on my PC? If so, I am not seeing the prompt. Or is there some place within Avast on the PC to enter the code? Please help, very frustrated.
Title: Re: Passwords Synchronization
Post by: bob3160 on June 11, 2016, 11:51:58 PM
https://www.avast.com/faq.php?article=AVKB244#idt_440
Title: Re: Passwords Synchronization
Post by: Asyn on June 12, 2016, 08:55:44 AM
I have the same issue. I have already read all of these articles and the question has not been answered.
If so, contact support: https://support.avast.com/support/tickets/new
Title: Re: Passwords Synchronization
Post by: nicholas.j.curley on June 12, 2016, 08:31:29 PM
Well I've gone through the steps and I'm caught up at step 5 under adding subsequent devices. I do not have anything that pops up requesting that I accept other devices. I've tried "undoing" what I've done by uninstalling the app on my phone and turning off synchronization on my PC, however, when I do this a window pops up asking me to confirm, I say yes, and then nothing happens. I've also tried hitting the sync button but that just closes my settings window. I also haven't received any email when I signed up with a recovery link.

Having lots of issues here....
Title: Re: Passwords Synchronization
Post by: Eddy on June 12, 2016, 08:35:10 PM
Are both devices listed in the same group in your account ?
Title: Re: Passwords Synchronization
Post by: mcompagno on June 12, 2016, 09:55:17 PM
Yes, mine are both showing up in the account. There is no prompt on the PC to enter the authorization code. We are both having the same issue, and so are a lot of other people. We have followed all of the steps and there is no prompt on the PC.
Title: Re: Passwords Synchronization
Post by: Eddy on June 12, 2016, 10:05:33 PM
Note the part where I asked if they where listed in the same GROUP, not just in the account.
Title: Re: Passwords Synchronization
Post by: mcompagno on June 12, 2016, 10:28:31 PM
What do you mean by the same GROUP? Please see attached screen prints.
Title: Re: Passwords Synchronization
Post by: jelinek on June 13, 2016, 10:23:00 AM
Dear nicholas.j.curley & mcompagno,

I believe that you both are having same issue. Is seems that you don’t have any active device in your synchronisation group at this time, but you need one to confirm new device added to your synchronisation group so you can start sync your passwords across devices.

Shortly how Avast Passwords synchronisation works:
When you turn on synchronization for very first time, new synchronisation group is created. The device, where you turned in on for the first time, is automatically trusted and active. We also send you and email with backup link to your mailbox. You can later use it for device authorisation in case you don’t have any other trusted device active anymore or you can’t use active trusted device to authorise other devices at the time you want to add new device to synchronisation group.

When you later add other devices to your synchronisation group it needs to be confirmed either by another device (which is already trusted) or using backup link we’ve sent you to your mail box on synchronisation group creation. Here is the point where Authorisation code applies. We show you authorisation code which can be verified on trusted device (mobile devices only at this time) and let you decide whether you want to add such device to your group or not. It is another protection layer and it prevent unauthorised access to your group even in case your my avast credentials are stolen. Until the activation of the device is done, device stays in pending activation state. You can still use it, but you don’t have access to data shared between trusted devices.

You can read more about synchronisation here:
https://www.avast.com/faq.php?article=AVKB255

Back to you problem. We believe that you don’t have any trusted device active at this time so you need to use backup link, to authorise at least one of devices you want to use now. Our data says that we have sent you backup link in the past:
nicholas.j.curley:     8.12.2015
mcompagno:         29.11.2015

Please go to your mailbox using device you want to authorise for synchronisation, search for the email the date mentioned above (with subject: "Your backup identity”), hit the link and follow this guide:
https://www.avast.com/faq.php?article=AVKB255#idt_04

Hopefully helps.

Regards,

Jan from Avast Passwords Team
Title: Re: Passwords Synchronization
Post by: mcompagno on June 13, 2016, 04:33:55 PM
I am unable to find the email. I don't think I ever actually received it because all of my other Avast emails are there. Can it be resent?
Title: Re: Passwords Synchronization
Post by: Eddy on June 13, 2016, 04:38:44 PM
Open the avast UI > passwords
Is the account email listed there ?
If so, check if it is correctly spelled.
Title: Re: Passwords Synchronization
Post by: mcompagno on June 13, 2016, 05:56:11 PM
Could you please just resend the email so I can get this resolved
Title: Re: Passwords Synchronization
Post by: nicholas.j.curley on June 15, 2016, 01:34:38 AM
I will need to have this email resent as well, I'm unable to find it. And yes, my email address is correct.
Title: Re: Passwords Synchronization
Post by: nicholas.j.curley on June 20, 2016, 11:47:35 PM
So are we no longer going to get support for this?
Title: Re: Passwords Synchronization
Post by: Eddy on June 21, 2016, 07:49:14 AM
See reply #10

You need to correctly setup the first device, before enabling/trying synchronization.
Title: Re: Passwords Synchronization
Post by: nicholas.j.curley on June 22, 2016, 12:20:04 AM
My first device (my computer) is set up. I already have synchronization turned on. I followed the steps outlined in https://www.avast.com/faq.php?article=AVKB255.
Title: Re: Passwords Synchronization
Post by: jelinek on June 23, 2016, 07:16:02 PM
Dear nicholas.j.curley & mcompagno,

unfortunately we can't resend you a backup email. Avast has a zero knowledge about your passwords so in this situation we don't have a way how to regenerate a backup mail for you (because authorized device generated the data in the backup mail).

Only thing I can do for you is reset of your synchronization group so you can start from scratch. Please note that the data you’ve synchronized in the past will be lost. As you can’t find backup email and you don’t have any authorized device they are actually lost already. Only you with authorized device can read the data .
Data you have stored locally (even if you are in pending authorization state) will not be affected. Also note that before we perform reset you should turn off synchronization on all devices you have tried to turn it on already. We can guide you as we know which devices are in group, unfortunately in your situation that’s almost all we know about your data. 
If you want reset your account, please write me.

One note to your sentence " I already have synchronization turned on". Our data showed that your desktop is not authorized (you are logged into Avast Account but no active device authorize you). Please note, that if you are logged into Avast Account it doesn't mean that synchronization is automatically on.

Can you please look at your Windows version on Settings -> Passwords -> Synchronization and what message do you have there ?
1) Your passwords, notes and autofill data are automatically synchronized on all devices which are connected to the same Avast Account
or
2) To connect with your existing vault you must authorize access first from any other device...etc

Thank you.
Title: Re: Passwords Synchronization
Post by: nicholas.j.curley on June 30, 2016, 10:48:46 PM
jelinek,

I would like to have my account reset. I've turned off synchronization on my phone. However, on my desktop, when I try to turn of synchronization it asks if i want to continue (I say yes) and then nothing happens. I've tried restarting and everything but is permanently on. In the settings window->passwords>sync> there is no info about my Windows version. Simply that I need to authorize access from any other existing device (there is no other device).

Thank you for your help and reply.
Title: Re: Passwords Synchronization
Post by: jelinek on July 22, 2016, 12:05:20 PM
Hello nicholas,

sorry for delay in my response (holiday). Now I will be quicker.

If you have a problem with logout please try this.

- Log in into your vault by insert your master password manually (not over One Touch Login) feature.
- Turn off the One Touch Login (Settings -> Passwords -> One Touch login section -> Turn off)
- Then turn off the synchronization ( Settings -> Passwords -> Synchronization section -> Turn off synchronization)

Your account is reset now. So after you log in back into your account, your device will be authorized and back up email come to your mailbox.

If you have any problems, please contact me.

Have a nice day,

J.
Title: Re: Passwords Synchronization
Post by: nicholas.j.curley on July 23, 2016, 07:42:51 PM
Jelinek,

No worries, thanks for the response. I logged in manually but I cannot turn off one touch. I click "turn off" and nothing happens.

Nick
Title: Re: Passwords Synchronization
Post by: jelinek on July 25, 2016, 01:45:55 PM
Dear Nicholas,

we are sorry for your troubles.

This advice help you with your problem.


You should be now disconnect from your account (beware that turning off synchronization delete all your passwords and notes).

We will be very glad, if you find a time and send us a logs, where we can recognize what's going wrong in your situation and we can do some bugfix.

Please find a file c:\ProgramData\AVAST Software\Avast\log\AvastSvc.log - Please send this file into my Private Message or send it to jelinek@avast.com

Thank you very much,

J.
Title: Re: Passwords Synchronization
Post by: nicholas.j.curley on July 28, 2016, 04:53:09 AM
Thank you!

Your instructions solve the problem for me, I however did not re-setup OTL.

As per your request I've sent you the log file.

Thank you again for the excellent support!
Title: Re: Passwords Synchronization
Post by: Fabian60 on August 24, 2016, 08:05:34 PM
hi can u help me i have the same problem i dont have a trusted device i dont know why. my phone tells me that i need one but on the pc its the same?? can u pls help me sitting here for 2 hours reading all tutorial but nothing worked? can u say whats my trusted device or can u reset it pls??

hope u can help me
Title: Re: Passwords Synchronization
Post by: Eddy on August 24, 2016, 08:13:40 PM
Did you connect the devices to the same avast account ?

If they are, where do you get stuck ?
https://www.avast.com/faq.php?article=AVKB255
Title: Re: Passwords Synchronization
Post by: Fabian60 on August 24, 2016, 08:16:35 PM
yes the are both registrated at my email account. i think my problem is that i have a first trusted device  but i dont know which it is. so both devices now (mobile and PC) tell me that i need an active account. but i dont have that and i dont find the restore email. so can u reset maybe?
Title: Re: Passwords Synchronization
Post by: Eddy on August 24, 2016, 08:21:36 PM
If you want a reset, you need to ask avast.
https://support.avast.com
Title: Re: Passwords Synchronization
Post by: Fabian60 on August 24, 2016, 08:23:30 PM
i did it but no replay maybe i have  to wait how can i see that they answer me? i will get an email?
Title: Re: Passwords Synchronization
Post by: Eddy on August 24, 2016, 09:06:09 PM
Yes, they will respond by email.
Title: Re: Passwords Synchronization
Post by: bob3160 on August 24, 2016, 10:16:09 PM
Yes, they will respond by email.
Don't forget to look in your Spam folder in case your email provider put Avast's reply in there. :)
Title: Re: Passwords Synchronization
Post by: Fabian60 on August 26, 2016, 08:57:35 PM
@jelinek can u pls reste my account too? what i have to do before u reset? pls help me
Title: Re: Passwords Synchronization
Post by: Gaz2 on September 09, 2016, 11:04:28 PM
I have the same problem.

Having initially installed this on my mobile phone i think this was my initial device however i logged i forgot my password and there is no password reset button despite online guides saying their was.

since then i have logged in on my pc, i can access the account, delete device, and reconnect them, but i still get no verification pop up so am unable to sync anything. 

hope you can help please.  ideally asap because i need to resolve this soon or purchase another product before i go on holiday.

thanks

gary
Title: Re: Passwords Synchronization
Post by: Alexander124 on October 07, 2016, 09:49:01 PM
Same issue,

Have passwords set up on PC account and works fine, seems to be sync etc.

Mobile app throws me the verification code but no where do i see the option to allow it.

if it is in a diferent group how do I merge them?

thanks,
Title: Re: Passwords Synchronization
Post by: ve on October 19, 2016, 12:28:56 PM
 Keep calm :) & Just wait (or try to find in your mailbox) for a "Your backup identity from Avast Software" mail  :D :D :D
I have a Premium version of avast + passwords + vpn  and nothing work)))
Title: Re: Passwords Synchronization
Post by: ZoxT on October 24, 2016, 06:30:55 PM
Same issue here!!! Avast Pro user.

Can't sync any device!
Just a window with a code and success!!!
Have no restore or other mail from Avast (also in SPAM box).

 :o
Title: Re: Passwords Synchronization
Post by: sebastian183 on November 21, 2016, 11:55:36 AM
thank you for helping
Title: Re: Passwords Synchronization
Post by: Anand18 on December 19, 2016, 11:10:56 PM
Hi There,

Please can someone assist?  I have the same issue as the message below, and would like someone to reset and remove all sync records associated with my account.  Please can someone confirm?

Thanks,
Anand

Dear nicholas.j.curley & mcompagno,

I believe that you both are having same issue. Is seems that you don’t have any active device in your synchronisation group at this time, but you need one to confirm new device added to your synchronisation group so you can start sync your passwords across devices.

Shortly how Avast Passwords synchronisation works:
When you turn on synchronization for very first time, new synchronisation group is created. The device, where you turned in on for the first time, is automatically trusted and active. We also send you and email with backup link to your mailbox. You can later use it for device authorisation in case you don’t have any other trusted device active anymore or you can’t use active trusted device to authorise other devices at the time you want to add new device to synchronisation group.

When you later add other devices to your synchronisation group it needs to be confirmed either by another device (which is already trusted) or using backup link we’ve sent you to your mail box on synchronisation group creation. Here is the point where Authorisation code applies. We show you authorisation code which can be verified on trusted device (mobile devices only at this time) and let you decide whether you want to add such device to your group or not. It is another protection layer and it prevent unauthorised access to your group even in case your my avast credentials are stolen. Until the activation of the device is done, device stays in pending activation state. You can still use it, but you don’t have access to data shared between trusted devices.

You can read more about synchronisation here:
https://www.avast.com/faq.php?article=AVKB255

Back to you problem. We believe that you don’t have any trusted device active at this time so you need to use backup link, to authorise at least one of devices you want to use now. Our data says that we have sent you backup link in the past:
nicholas.j.curley:     8.12.2015
mcompagno:         29.11.2015

Please go to your mailbox using device you want to authorise for synchronisation, search for the email the date mentioned above (with subject: "Your backup identity”), hit the link and follow this guide:
https://www.avast.com/faq.php?article=AVKB255#idt_04

Hopefully helps.

Regards,

Jan from Avast Passwords Team
Title: Re: Passwords Synchronization
Post by: mm_tfx on January 05, 2017, 11:20:12 AM
Hello,
I have the same problem. How I can request for reset of my account?

Regards
Title: Re: Passwords Synchronization
Post by: bob3160 on January 05, 2017, 03:04:05 PM
Hello,
I have the same problem. How I can request for reset of my account?

Regards
follow these directions:
https://forum.avast.com/index.php?topic=187266.msg1327056#msg1327056
Title: Re: Passwords Synchronization
Post by: deutromben on August 22, 2017, 04:35:51 PM
I am having the exact same issue as you, I also did not recieve the email and still cannot get avast passwords working on my phone. Very disappointing.
Title: Re: Passwords Synchronization
Post by: Espen5 on September 05, 2017, 12:52:36 PM
I also have the same problem. Avast mail"your bacup...." probably went to Junk, and automaticly deleted after 30 days. Have read the whole forum, and nothing works. My Pc is "trusted" but can not sync.
Title: Re: Passwords Synchronization
Post by: Eddy on September 05, 2017, 12:57:23 PM
Well, this is not the forum for PC's but for Android devices.
Title: Re: Passwords Synchronization
Post by: Espen5 on September 05, 2017, 01:10:12 PM
Sorry. Ment "Can not sync to android device" ;)
Title: Re: Passwords Synchronization
Post by: Espen5 on September 11, 2017, 10:12:41 AM
Ok. I`ll give up then. No answer from support via mail and Forum. Just stupid comments. Probably good for you, but not for customers.
Thank`s and bye.................
Title: Re: Passwords Synchronization
Post by: Štěpán Doubal on September 19, 2017, 12:40:07 PM
Hi,
If you have forgot your master password and have not another device connected to synchronisation you have only one option and it is restore your access by backup e-mail.
If you have lost even backup e-mail you have lost definitely your records. Reason of this situation is we are really focused on safety. You can register by another e-mail and enter new passwords or you can write on our support and ask for reset account. After reset you can register via you e-mail which you used before but no secure records (no stored passwords) will persist the reset. For contact support you can use form in application settings.

Avast Passwords Team
Title: Re: Passwords Synchronization
Post by: bob3160 on September 19, 2017, 02:49:19 PM
Hi,
If you have forgot your master password and have not another device connected to synchronisation you have only one option and it is restore your access by backup e-mail.
If you have lost even backup e-mail you have lost definitely your records. Reason of this situation is we are really focused on safety. You can register by another e-mail and enter new passwords or you can write on our support and ask for reset account. After reset you can register via you e-mail which you used before but no secure records (no stored passwords) will persist the reset. For contact support you can use form in application settings.

Avast Passwords Team
If this is a quote from someone at Avast, then please post the link to that quote. Do not make your post appear as though it's from the Avast Password Team.

Title: Re: Passwords Synchronization
Post by: Štěpán Doubal on September 25, 2017, 01:50:43 PM
Thank you for advice.
I made some changes on my profile.
Title: Re: Passwords Synchronization
Post by: bob3160 on September 25, 2017, 04:09:51 PM
Thank you for advice.
I made some changes on my profile.
:)
Title: Re: Passwords Synchronization
Post by: Céline16 on October 04, 2017, 05:06:30 PM
Hello, i need help... I don't ménage toi enter on AVAST PASSWORD in my smartphone. The principal password works on my computer, but every time i trust to enter it toi have acces to the smartphone application,  It's impossible.

Cloud tu help me.

Plus, the synchronisation doesn't work...

Thanks for your help

Céline
Title: Re: Passwords Synchronization
Post by: Ben148 on November 01, 2017, 12:59:11 AM
I love Avast.  However, the password synchronization function is the weirdest of the functions.  Great idea.  Horrible implementation!  I have tried everything in here to synchronize between two windows and one android device.  All of them believe they are primary.  There is no place to enter a danged synch code and I am getting really fed up.  Never receive an email to allow the synchronization. 

I pay for this service, so expect it to work.  It should be as simple as signing into your account (with the normal account username and password) along with the master password.  Why the convoluted process that doesn't seem to work for most people?
Title: Re: Passwords Synchronization
Post by: Martin Kvetko on November 01, 2017, 11:33:05 AM
I love Avast.  However, the password synchronization function is the weirdest of the functions.  Great idea.  Horrible implementation!  I have tried everything in here to synchronize between two windows and one android device.  All of them believe they are primary.  There is no place to enter a danged synch code and I am getting really fed up.  Never receive an email to allow the synchronization. 

I pay for this service, so expect it to work.  It should be as simple as signing into your account (with the normal account username and password) along with the master password.  Why the convoluted process that doesn't seem to work for most people?

Well, the process works for most of the people, problem arise when you do something you don't expect to affect your synchronization account (e.g. delete data from you Passwords app on Android).
Our process of trusting devices is IMHO most secure way how to share such sensitive data as logins are. Unfortunately it is very complex and we had to make plenty of design decisions which badly affected user experience to reach such secure sharing platform. We are now working on more simple but still similarly secure solution.
Passwords synchronization is not paid feature and we are also not pushing that as we know user may get easily to the troubles and even explaining how it actually works doesn't seems to be solving the problem. If you have 3 devices which are primary and they are not synchronizing then you you have to be logged in with 3 different my avast accounts. The code you get is not meant to re-type it is meant for validation only. You don't need to allow synchronzation via email, you will only receive backup link you may later use for restore/authorization in case of all trusted devices lost.
Title: Re: Passwords Synchronization
Post by: j.gerrits8 on December 25, 2017, 12:09:51 PM
I have same problem and there comes no pop up when I want to synchonise my smartphone. I have read anything above and it did not help me. I give it up. much tot complex for me and disappointing. Next time for me another ant virus. A pity I paid for it.
Jeroen
Title: Re: Passwords Synchronization
Post by: oliverqueen2905 on January 18, 2018, 12:50:51 AM
I've tried "undoing" what I've done by uninstalling the app on my phone and turning off synchronization on my PC, however, when I do this a window pops up asking me to confirm, I say yes, and then nothing happens. I've also tried hitting the sync button but that just closes my settings window. I also haven't received any email when I signed up with a recovery link.
Title: Re: Passwords Synchronization
Post by: SimpleGuy on January 18, 2018, 08:46:26 PM
I have forgotten my main Master password...
As avast themself offer the easy 4 digit password, which I'm used to now.
But yesterday my phone got reset and I can't access my saved passwords, the backup email asking to enter the "Master password again" I tried to remember but failed attempt had me with only 1 attempt left.
If anybody knows the solution, please help.
Title: Re: Passwords Synchronization
Post by: Rene75 on April 02, 2018, 08:36:25 AM
Hello,

I've tried several options also with the use of the so called "restore" e-mail. It looks almost as if this has made the problem bigger than smaller.
First of all it starts with all the links you offer on this forum, on how to install etc. After clicking passwords, you point out to go to settings in the right top corner. Sorry, but in my Avast premier version there is no button settings in the right top corner. By using the settings option lower corner left, I see also a submenu passwords, so I presume that will bring me to the same options. Although the instructions are not reflecting what I see on my screen.

In one of the previous messages the solution was mentioned to use the restore mail. I've saved this mail so I can use the link. Unfortunately it now asks me also the previous code which was used to sync. And where would I have this code? It is indeed like Martin states: that as we know user may get easily to the troubles and even explaining how it actually works doesn't seems to be solving the problem.

I do understand that password protection in this app is one of the most complex and critical items to offer, but on the other hand I can tell you that from a user experience, the sync option is leading to a lot of frustration. So for now I guess I'll stop trying, just to make sure I don't do anything wrong and really loose all the password info which is currently in use on my PC and have Android and PC run separately without any sync options. :(
Title: Re: Passwords Synchronization
Post by: StepanDoubal on April 03, 2018, 10:44:16 AM
Hi
after you lost the access to your account try click on "Restore link" in backup e-mail. Yes, you must also know the first master password for you vault.
But we are preparing change of this flow in a few days or weeks.
Title: Re: Passwords Synchronization
Post by: Rene75 on April 04, 2018, 06:57:40 PM
Hi Stepan,

Thank you for your reply. All settings seems to be in order but it still doesn't work. I've submitted a service call to the support desk because I expect there might be an other device on the user group which I don't poses anymore. Of course all data was deleted from this device so there is no link.
I'm not able to see myself which devices are in the password user group.

Kind regards.
Title: Re: Passwords Synchronization
Post by: Martin Kvetko on April 09, 2018, 07:03:54 AM
Hi Stepan,

Thank you for your reply. All settings seems to be in order but it still doesn't work. I've submitted a service call to the support desk because I expect there might be an other device on the user group which I don't poses anymore. Of course all data was deleted from this device so there is no link.
I'm not able to see myself which devices are in the password user group.

Kind regards.

We can't surely say which devices you have now in sync as user may delete the application without turning off synchronization so it may happen that even data we see are not accurate. Looking to your case it seems to me that you don't have any device authorized. Have you tried follow this guide which is designed for this case?
https://support.avast.com/en-eu/article/92

We have sent you backup email at 27th April 2016.

Regards,

Martin
Title: Re: Passwords Synchronization
Post by: smphande on April 24, 2018, 02:43:06 AM
Dear nicholas.j.curley & mcompagno,

unfortunately we can't resend you a backup email. Avast has a zero knowledge about your passwords so in this situation we don't have a way how to regenerate a backup mail for you (because authorized device generated the data in the backup mail).

Only thing I can do for you is reset of your synchronization group so you can start from scratch. Please note that the data you’ve synchronized in the past will be lost. As you can’t find backup email and you don’t have any authorized device they are actually lost already. Only you with authorized device can read the data .
Data you have stored locally (even if you are in pending authorization state) will not be affected. Also note that before we perform reset you should turn off synchronization on all devices you have tried to turn it on already. We can guide you as we know which devices are in group, unfortunately in your situation that’s almost all we know about your data. 
If you want reset your account, please write me.

One note to your sentence " I already have synchronization turned on". Our data showed that your desktop is not authorized (you are logged into Avast Account but no active device authorize you). Please note, that if you are logged into Avast Account it doesn't mean that synchronization is automatically on.

Can you please look at your Windows version on Settings -> Passwords -> Synchronization and what message do you have there ?
1) Your passwords, notes and autofill data are automatically synchronized on all devices which are connected to the same Avast Account
or
2) To connect with your existing vault you must authorize access first from any other device...etc

Thank you.

Please can i have my account synchronisation group reset