Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on June 14, 2016, 11:52:02 AM

Title: Vervelende pop-up voor upgrade Avast
Post by: REDACTED on June 14, 2016, 11:52:02 AM
Ik blijf na het installeren van Windows 10 een hele vervelende pop-up krijgen om mijn Avast te upgraden. Ook al klik ik op never, hij blijft terug komen. Ik kan nergens in configuratie scherm etc dit irritante programmaatje vinden om te verwijderen. Hebben al CC-cleaner gedraaid maar het helpt niet.
De mappen die ik in de verkenner tegen kom ( uit 2013) mag ik niet verwijderen.  Ik wil dit niet want gebruik een andere. Graag een oplossing hiervoor.
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: Eddy on June 14, 2016, 11:53:08 AM
https://forum.avast.com/index.php?board=31.0
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: REDACTED on June 16, 2016, 09:44:01 AM
Hmm, i tryed the remove tool but it is still popping up  :(
Geprobeerd met die removel tool maar komt toch nog steeds op..

Nog andere tips?
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: Eddy on June 16, 2016, 09:48:19 AM
Verwijder avast handmatig en volledig.
Installeer de laatste versie.
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: REDACTED on June 16, 2016, 10:03:31 AM
Heb ik geprobeerd maar hij vindt niks van Avast. Niet in configuratiescherm en alleen in de verkenner kom ik oude mappen tegen maar die mag ik niet verwijderen. Waar die pop-up dan verstopt zit...schiet mij maar lek. Ik kan hem echt niet vinden. Ik heb Avast zelfs al een keer geïnstalleerd om hem vervolgens te kunnen verwijderen via configuratiescherm.
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: Eddy on June 16, 2016, 10:08:03 AM
- Remove avast through control panel
- Run avastclear
- Reboot
- Remove all leftover folders, files and registry entries
- Reboot
- Install the latest avast version
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: REDACTED on June 16, 2016, 10:21:21 AM
It isn't in the control panel... There is nothing to find anywhere and that's the problem.
Only some old folders from 2013 and i can't remove them. I don't have the permission and i don't know houw to force them.. But the upgrade utility is nowere to find..
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: Eddy on June 16, 2016, 10:28:39 AM
Remove them in safe mode.
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: REDACTED on June 16, 2016, 10:30:39 AM
Sorry for the many questions but yesterday i tryed that. Rebooted after an it still came back.. Don't understand it anymore..
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: Eddy on June 16, 2016, 10:33:48 AM
http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
Download and run Farbar.
Attach FRST.txt and Addition.txt to your next post.
Let's see what we can find.
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: REDACTED on June 16, 2016, 10:54:52 AM
Oké, here they are.

is it safe to put the attachment here or is there to much personal info in it. In that case i have to remove them again i think. Can you telle me?
Go take a quick shower and then i am back..

Thanks

Title: Re: Vervelende pop-up voor upgrade Avast
Post by: Eddy on June 16, 2016, 12:39:01 PM
They don't show any personal information, so don't worry.
I just got back from the hospital so I do have some things other than computers on my mind, but I will have a look at the logs and ask someone else also to have a look.
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: REDACTED on June 16, 2016, 12:53:54 PM
Ahh thanks..
And don't rush anything. Personal things are more important then this and i yust click it away for the time beiing.  It is not a big deal, only gets on my nerves that i can't fix it mysself. I use to be an system engineer till 2004. Then i got an accident and had to stop working.
And sorry for my bad wrighting English. I am dutch.

Title: Re: Vervelende pop-up voor upgrade Avast
Post by: Eddy on June 16, 2016, 01:13:08 PM
I already had a strong feeling that you are Dutch.
Why ?
Your first post here was in Dutch ;D

But this is a English forum (there is also a Dutch one here), so I will continue in English.
I do see some things in the logs that should be fixed.
Amongst them traces of a removed McAfee product and the Olmarik malware.

Just to make sure, you have UPC as provider ?

I will ask Essexboy to have a look at the logs also.
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: REDACTED on June 16, 2016, 03:45:07 PM
Haha, yes at first i didn't nottice that the forum was really English because it askes me the prefered language.. But then i saw all the English. I have no problem speaking in English but for wrighting is a differant story.

It  also could be that i had something McAfee related but a while ago i had some problems and i installed severall scanners and malware find programs. Also could be that is was part of the pc allready when i bought it. But i don't like McAfee. Much to heavy program to run. But i removed the most i thought?

This Olmarik thing never came up in any scan. Something to worry about or not?

And yes i have UPC, aldo they fused with Ziggo so that's there official nam now. Except the email didn't change.  In any case thank you for all the effort here.  Hope hearing from you then.. 
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: essexboy on June 16, 2016, 03:51:24 PM
Try this it should cure the problem


CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
Task: {197ED53E-426F-487D-AC8C-F55A10E454CB} - System32\Tasks\SafeZone scheduled Autoupdate 1450253825 => C:\Program Files\AVAST Software\SZBrowser\launcher.exe
Task: {3A4A30E3-9E9D-46E1-ABBF-0520B7E61EA3} - System32\Tasks\AVAST Software\Avast upgrade utility => C:\Program Files\Common Files\AV\avast! Antivirus\upgrade.exe [2016-06-06] (AVAST Software)
C:\Program Files\AVAST Software
C:\Program Files\Common Files\AV\avast! Antivirus
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: REDACTED on June 16, 2016, 04:41:14 PM
I searched for the FRST.exe first to find out the where it was. It is in my downloads. Is that oké or should I move it to another place?

Sorr,y feel like a nono now  :
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: Eddy on June 16, 2016, 04:47:31 PM
It is ok to leave it there, just make sure the fixlist.txt is in the same folder.
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: REDACTED on June 16, 2016, 05:05:31 PM
Okey, done.. Hope it is oké now.. I was in temporary shock because I could'nt reply........................  :-X Needed to login first Removed my temp offcourse..

And after rebooting no pop-up yet  ;D

Feels like a  bit off  a refreshing class off my old work.. Nice.

Hope to hear if i need more to do or this is it..?

In that way, thank you guys... really appreciate all the work here.
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: essexboy on June 17, 2016, 01:38:34 PM
You can delete FRST now and the Folder C:\frst
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: REDACTED on June 17, 2016, 03:32:39 PM
Okey, done..

Is that it? or need we need to do more things? I didn't get the pop-up anymore btw.. really happy withe that.
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: Eddy on June 17, 2016, 06:07:35 PM
Yes, that is it unless you experience other problems.

But if we where too fast, we can pretend that a lot more things need to be done and keep you busy the next couple of months ;D
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: REDACTED on June 17, 2016, 06:21:03 PM
Haha, no thanks..
I think I can handle it from here.. I am not a stupid blond  :o...... It used too be my work, once.. That's the frustrating part.

But if I need you guys i know where to find you  ;D

Everyting else is working fine in contrast to other updates OS related..


So again, thanks guys, maybe seeing you again here..

XX
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: Eddy on June 17, 2016, 06:22:15 PM
Dang, now I am out of work :(
 ;D ;D ;D
Title: Re: Vervelende pop-up voor upgrade Avast
Post by: REDACTED on June 17, 2016, 07:53:04 PM
Haha, we can still talk... Ik can make things up that can or is a potantial problem ... kind off  ;)
 ::) 8)