Avast WEBforum

Business Products => Avast Business => Cloud Management Console & Clients => Topic started by: REDACTED on June 16, 2016, 12:13:16 PM

Title: uninstall problem.
Post by: REDACTED on June 16, 2016, 12:13:16 PM

Hi there,

I have a problem with unistall AfB clint from PC with Windows XP. There was avast free 2015 before . Avast free was uninstalled but we did not use aswclear. After installing AFB I still see the old version of the program, but  named AFB. I tried to uninstall the client from the console and also via aswclear. But unfortunately this is not possible. Can someone help me ith this problem?

Title: Re: uninstall problem.
Post by: Eddy on June 16, 2016, 01:43:58 PM

I had a couple of problems with the bcc earlier this year.
I removed avast completely from the system manually and that worked like a charm.

avastclear does not remove everything (by far), only a few things.
If you have (or had) a home version of avast installed and you install the bcc it will be installed in the same folder.
Meaning there will be files/folders there from both versions.

Title: Re: uninstall problem.
Post by: REDACTED on June 17, 2016, 08:45:02 AM

ok ;). Thx Eddy, for your answer. I'll try remove avast manually a then I'll see.