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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: William195 on June 20, 2016, 07:41:22 PM

Title: AVAST Software CRITICAL_PROCESS_DIED
Post by: William195 on June 20, 2016, 07:41:22 PM
On Mon 20/06/2016 3:29:34 p. m. GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: aswsp.sys (aswSP+0x139CE)
Bugcheck code: 0xEF (0xFFFFE00140DE5840, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\drivers\aswsp.sys
product: Avast Antivirus
company: AVAST Software
description: avast! self protection module
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswsp.sys (avast! self protection module, AVAST Software).

I sometimes receive a bsod of critical process died, whocrashed says that the culprit is avast! self protection module, how can i solve this problem?

mi pc is:
Windows version: Windows 10 , 10.0, build: 10586
Windows dir: C:\WINDOWS
Hardware: F0B5000XLD, LENOVO, Larne CRB
CPU: AuthenticAMD AMD A8-6410 APU with AMD Radeon R5 Graphics AMD586, level: 22
4 logical processors, active mask: 15
RAM: 7466573824 bytes total
Title: Re: AVAST Software CRITICAL_PROCESS_DIED
Post by: Eddy on June 20, 2016, 07:57:06 PM
What exact version of avast ?
Is there any other (security) related software installed ? (or was there)
Title: Re: AVAST Software CRITICAL_PROCESS_DIED
Post by: William195 on June 20, 2016, 08:07:15 PM
no, only the avast is installed
the avast show this (attachment) when i open the account settings
Title: Re: AVAST Software CRITICAL_PROCESS_DIED
Post by: jursa on June 21, 2016, 12:57:22 PM
On Mon 20/06/2016 3:29:34 p. m. GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: aswsp.sys (aswSP+0x139CE)
Bugcheck code: 0xEF (0xFFFFE00140DE5840, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\drivers\aswsp.sys
product: Avast Antivirus
company: AVAST Software
description: avast! self protection module
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswsp.sys (avast! self protection module, AVAST Software).

I sometimes receive a bsod of critical process died, whocrashed says that the culprit is avast! self protection module, how can i solve this problem?

mi pc is:
Windows version: Windows 10 , 10.0, build: 10586
Windows dir: C:\WINDOWS
Hardware: F0B5000XLD, LENOVO, Larne CRB
CPU: AuthenticAMD AMD A8-6410 APU with AMD Radeon R5 Graphics AMD586, level: 22
4 logical processors, active mask: 15
RAM: 7466573824 bytes total

Hi William195, can you send me memory dump for analysis ? Mailto: jursa[at]avast.com
Thnx,
David
Title: Re: AVAST Software CRITICAL_PROCESS_DIED
Post by: =Snake= on June 21, 2016, 08:38:53 PM
no, only the avast is installed

Hallo!

Would you please be so kind as to write, which avast (free, pro, ...) and version (actual is '2016.11.2.2262') is installed?
 
Rightclick on avast symbol (right corner of taskbar, near clock/time), choose 'about avast' and write, what you see.
 ;)
=Snake=
Title: Re: AVAST Software CRITICAL_PROCESS_DIED
Post by: DavidR on June 21, 2016, 10:33:56 PM
@  William195
There has just been a new program update release, 12.1.2272 https://forum.avast.com/index.php?topic=187663.0 (https://forum.avast.com/index.php?topic=187663.0). It would be worthwhile updating to see if it has been resolved in this build.