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Consumer Products => Avast Cleanup => Topic started by: Andreas75 on June 22, 2016, 11:18:27 PM

Title: To many activations.
Post by: Andreas75 on June 22, 2016, 11:18:27 PM
Hi there i got several avast licence and one of them is CleanUp. I do change my hardware a lot nad now avast tels me about to many activations. Unfortunately i do only have an activation code but no licence file to download.
Where can i deactivate the old clean up installations?

Cheers Andreas
Title: Re: To many activations.
Post by: Eddy on June 22, 2016, 11:21:32 PM
You can only use the activity code a few time.
Use the license file instead.
You can get it through your account.
https://my.avast.com
Title: Re: To many activations.
Post by: Andreas75 on June 22, 2016, 11:55:22 PM
As i wrote before there is only the possibility of a code.. no licence file i can download..
Title: Re: To many activations.
Post by: Asyn on June 23, 2016, 07:06:13 AM
Contact support: https://support.avast.com/support/tickets/new
Title: Re: To many activations.
Post by: Endt on June 28, 2016, 11:08:26 AM
Hi Andreas75,

I have deleted your device history, so your AC should work again.
If any problem occurs, feel free to contact me.

Cheers,
B.
Title: Re: To many activations.
Post by: marc_mib on July 10, 2016, 11:23:01 AM
can you deleted my device history, so my AC can work again it seems that I have the same problem and I did  contact Avast Support! ( Ticket ID: [#404932] ) 2 days ago why are they vary slow to fix a simple problem
Title: Re: To many activations.
Post by: Endt on July 11, 2016, 12:58:37 PM
Hello marc_mib,

your device history was purged as well. Sorry about the delay.

Have a nice day,
B.
Title: Re: To many activations.
Post by: luis265 on September 08, 2016, 04:15:39 AM
I got the same problem so I cancel my auto renewal till it is fix
Title: Re: To many activations.
Post by: Eddy on September 08, 2016, 08:41:00 AM
There is nothing to  fix since nothing is broken.

If you want a reset of the amount of activations, contact avast and ask them to do so.
https://support.avast.com

You can enable/disable the auto-renewal yourself.
https://www.avast.com/faq.php?article=AVKB126