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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on June 28, 2016, 09:36:34 PM

Title: avast pro & window 10
Post by: REDACTED on June 28, 2016, 09:36:34 PM

Hi there
bring new laptop with windows 10.
I upgrated my avast pro, on old laptop (with w7): when I try to launch the .exe on new one, I receive the message, the app is not compatible...

how can I proceed ?

thanks for help

Title: Re: avast pro & window 10
Post by: Eddy on June 28, 2016, 09:49:39 PM

- Remove any pre-installed av
- Perform a clean installation of the latest avast version

Title: Re: avast pro & window 10
Post by: DavidR on June 28, 2016, 09:59:15 PM

Quote from: huncke on June 28, 2016, 09:36:34 PM

Hi there
bring new laptop with windows 10.
I upgrated my avast pro, on old laptop (with w7): when I try to launch the .exe on new one, I receive the message, the app is not compatible...

how can I proceed ?

thanks for help

I'm not clear exactly what it is that you have done.

Your topic Subject states a problem with "avast pro & window 10" yet I don't see that in the body of the post. But you text indicates an old laptop with avast pro and win7.

Can you be more detailed what it is that you have done.
e.g. upgraded win7 to windows10 and avast is reported as not compatible.

If that were the case and that upgrade left programs in place, then you would need to do a clean install of avast pro.

Title: Re: avast pro & window 10
Post by: REDACTED on June 28, 2016, 10:13:20 PM

thanks guys
I changed laptop: old w7, new w10.
When I run the A.exe updated on old laptop, to new one (w10), I received the answer, not compatible. I check the property of the A. software, It Shows only comp with W8: no W10.

what is wrong ?

Title: Re: avast pro & window 10
Post by: Eddy on June 28, 2016, 10:20:43 PM

See reply #1

Title: Re: avast pro & window 10
Post by: bob3160 on June 28, 2016, 10:48:35 PM

Clean Install of Avast:
https://goo.gl/4Ptzkf

Title: Re: avast pro & window 10
Post by: REDACTED on June 29, 2016, 08:13:19 PM

thanks guys
problem solved with the Bob link's.
I simply installed the avast pro version in the link and downloaded the license from the avast site.

have good time

Title: Re: avast pro & window 10
Post by: bob3160 on June 29, 2016, 09:36:34 PM

Quote from: huncke on June 29, 2016, 08:13:19 PM

thanks guys
problem solved with the Bob link's.
I simply installed the avast pro version in the link and downloaded the license from the avast site.

have good time

Good news. :)