Avast WEBforum
Other => General Topics => Topic started by: REDACTED on July 06, 2016, 06:46:54 PM
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It's been more than 3 weeks I'm experiencing problems to use my Gmail beyond the login - Inbox using either Firefox or Avast SafeZone, in both my Lenovo ThinkPad/Windows 7 Professional and my Acer Aspire One, for it keeps sayin' "Oops... the system encountered a problem... retrying (ERROR #007) - Retrying... and never gets to work, whereas it only does in Google Chrome and Internet Explorer in my Lenovo Desktop and in my Android Smartphone. After different attempts to fix the problem, I've discovered that Avast is Blocking Gmail access, for it works when Avast is disabled for 10 mins. Please fix this bug or send help. Thanx.
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It's been more than 3 weeks I'm experiencing problems to use my Gmail beyond the login - Inbox using either Firefox or Avast SafeZone, in both my Lenovo ThinkPad/Windows 7 Professional and my Acer Aspire One, for it keeps sayin' "Oops... the system encountered a problem... retrying (ERROR #007) - Retrying... and never gets to work, whereas it only does in Google Chrome and Internet Explorer in my Lenovo Desktop and in my Android Smartphone. After different attempts to fix the problem, I've discovered that Avast is Blocking Gmail access, for it works when Avast is disabled for 10 mins. Please fix this bug or send help. Thanx.
Welcome to the forum.:)
Which version of Avast are you using Free - Pro - IS etc
What firewall and other security related programs are installed ???
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Hi,
Same problem since last udpate avast free edition, error appear not all the time....
I have the latest edition of free avast, last firefox 51.0.1 and W8.1 64
I only use firefox, and for hotmail IE.
Any help should be great
Thanks for you help.
Have a good evening too :-)
Gerald
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I have just logged in to my gmail account without issue on this XP Pro system and the latest firefox and the avast beta build 17.2.2287.
I also happen to have an acer aspire one and have just logged in to gmail with firefox but with avast 12.3.2280, without issue. Notable it triggered a new logon and sought confirmation (email to my phone) as I hadn't previous used this system to connect to my gmail account.
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Hi,
Well, when this error appear, impossible to save mail before sending mail and impossible to quit the message.
I mean if i want to clik on Mail Box it said to me impossible to save message....
I also have a mini pc hp with Seven starter with last avast free antivirus, will test tomorow morning to see if i have same problem too.
Have a good night too :-)
Gerald.
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Hi,
Well same problem with Seven SP3 with last free avast released.
What i noticed is the problem remain when i answer to a message in the mail box.
It's hard to send a message and impossible a lot of time to record the message.
But if i create a new message, it's ok to record the message and no problem to send it to one or several people.
So don't know what's wrong really.
Any help should be fine by Pro avast TK.
If someone have this problem and now solved, no problem i'm interested too :-)
Gerald
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If it is working with XP but not later Windows versions, it could be the behavior shield that is causing the problem as that shield is not present/working on XP.
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Hi,
I never noticed this problem with the previous version of avast free.
I mean, maybe some internet problem but no error messsage from gmail or avast.
So now, how to solve it?
I saw on several website that some people disable something https control or something like this.
But uncheck this for one site is not good for the other?
Something is not good inside avast program?
I don't know really, but it's very strange too.
So is there other people hint by the random problem on 7, 8, 8.1 or W10?
And if someone found a solution, let us now :-)
Or if Avast Tk can give tips to solve it no problem ^^
Thanks,
Have a good day too
Gerald
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Hi,
Well still remain the problem....
Not on IE in Seven or 8.1
But i did a test and it was a chance, i uncheck " signature on avast in mail "
As soon as i did it, no problem for save mail, no problem to quit gmail, no problem to send it...
Is there people who have this problem to check what i did, and also Avast Tk to see if the problem come from part of avast?
Any help should be great ^^
Thanks,
Gerald.
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Not knowing which version (v8, v9, v10, etc.) of avast it's rather difficult to pinpoint the problem.
Try a repair...Control Panel>Programs and Features>double click "avast">click "repair">reboot.
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Hi,
It's Avast Free v17.2.2287 the last released working on my hp mini with seven starter 32 and on my i7 asus w8.164bit.
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Hi,
It's Avast Free v17.2.2287 the last released working on my hp mini with seven starter 32 and on my i7 asus w8.164bit.
Have you tried the repair function advised by Para-Noid ?
Please do that, reboot and post back with your results. Thanks
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Hi,
Well just before repair i did again test:
On IE nothing happen all is good that what i wrote in a previous message, so does IE communicate to a better way with avast that Firefox?
Still before repair i unchecked " enable avast email signature" and all is good and working fine on firebox???
So can we say that Avast and firefox( last released 51) have communication protocol???
After " repair "
Well on IE all is good works fine.
On Firefox It depend of which name of Email, i mean, hotmail, yahoo, aol....
But if i uncheck once again " enable avast email signature" all is good on firefox with all type of Email.
So what can we say?
Bug program with " enable avast email signature" option or bug of firefox latest released 51.0.1???
Gerald
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It sounds like a bug in Firefox.
If you view email in a browser the web shield should protect you.
May I suggest you file a bug report with Firefox.
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Hi,
Well, how about the fact of if i uncheck " enable avast email signature" all is good on firefox with all type of Email.
Can we say bug on firefox and also with this option on Avast?
It's hard to find something on firefox support, i search for gmail problem and no show similar problem.
For me, there's something wrong with the option on avast...
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Hi,
Well, how about the fact of if i uncheck " enable avast email signature" all is good on firefox with all type of Email.
Can we say bug on firefox and also with this option on Avast?
It's hard to find something on firefox support, i search for gmail problem and no show similar problem.
For me, there's something wrong with the option on avast...
Since you only have that problem when using Firefox, there must be something in Firefox or something you have added to Firefox that causing this.
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Well,
Maybe you're right. 8)
But never had this problem with previous version of Avast... :-\
I tried other test using Firefox in safe mode (all thing unloaded ) and same problem but no matter if i unchecked the avast option... ;D
Also tried with firefox in " private mode " same thinks :-[
So no problem wit IE ok, maybe avast and IE are more compatible, that Firefox???
I'm no a specialist but i had the chance to found that " option email avast signature " make trouble on firefox, it doesn't mean that firefox had problem too.
Once again when i uncheck the option all running fine... :o ::)
Will wait new version of avast don't know when the next will be released, and see if with new update of Firefox it change something. :D
At this time, will unchecked this avast option to make it run better...
Have a good evening too ;)
Gerald
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To report a bug/issue in Firefox...GUI>press Alt>click "bookmarks">in the drop down menu you will see a folder "Mozilla"> from there you can figure it out.
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Hi :)
Thanks for the advice ;)
I also submit a ticket to Avast Tk.
They answered to me within 2h, incredible speed ;D
First Step they said to me try a repair. :-\
As i did it before and doesn't work they said to me to try this: 8)
Uninstall Avast using Avast clear and install Free Avast with full Avast.exe off line :D
Well it seems to work fine now ;D
Will wait few day before say it's ok, as i must do it the same on my hp mini on Seven Starter 32.
Next time to avoid problem, will uninstall all before new version.
Maybe something wrong inside update which make trouble with option " Enabled signature Email Avast ".
Wasn't so close to say that something wasn't good with this option.
Very fast answer for Avast much appreciate this 8)
Thanks for all people who helped me 8)
Gerald
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You're welcome.
Thanks for taking the time to post your feedback and hopefully it is completely resolved.
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Hi :)
Well i'm unlucky :-\
The problem came back this day ::)
I answer back to French Avast Support, saying that all was good from Friday night till Sunday 8)
But now, still the same problem ???
Only uncheck the option " Enabled Avast Email signature " make all good... :)
Gerald.
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I can see how the "Enabled Avast Email signature" might possibly conflict/interfere with webmail as it has to have control of the email to insert the email signature.
That said, this is the first time I have seen it in the forums. I'm not sure what the current settings policy is with the Enabled Avast Email signature option, but I though it had backed down from being checked by default to unchecked.
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Well
By Default the option is selected.
Unchecked is good to work it properly, it's a minor bug. ;D
But this, wasn't here with previous version. ::)
Computer and software strange story. :o
Awaiting answer from French Avast Support and will let post back here. 8)
Gerald
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The insertion of email signatures was previously only available for email clients (thunderbird, etc) and not web mail.
That was function introduced and released a reasonable time ago, but I can't recall exactly what avast version it was. When it was first introduced there were a number of complaints about the email signature setting being on by default and I thought at one point it was off by default.
I've had it disabled for some considerable time, which is why I don't recall when it changed.
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I just did a test one email with the signature ON and the other with the signature OFF.
For me there was no signature either way. I however ave a signature for my emails so that may be the
reason the Avast signature isn't shown.
(http://screencast-o-matic.com/screenshots/u/Lh/1488136875745-59030.png)
The thing to notice that my gmail worked either way.
I'm running the latest Free Beta version.
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Hi ;)
Well, they advise to clean up once again :)
Install once again full version, as soon as that i install with exe downloaded with given link, avast say to me update to new version 8)
And after perform a scan with avast utility to create a zip with all needed information of my laptop ;D
Now it seems to work properly, as i said to the TK avast after 2 days it was out.
Maybe with new version it'll work fine :)
They received the zip and now i had to wait, no problem for me ;D
It's a minor bug, so hope they should find what's wrong with my config :o
Gerald
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Seems the early problem of error #007 has resurfaced in Avast 17.2.3419 Build 17.2.3.419 (0) and unticking "Enable Avast email signature" box in Settings/General fixes the problem. However it should not be up to users to find work arounds Fix this permanently AVAST!!