Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on July 09, 2016, 08:06:13 AM

Title: [SOLVED] AVAST Update Error!
Post by: REDACTED on July 09, 2016, 08:06:13 AM
When I tried updating my AVAST program to version 11.2.2738 (current version I'm using is 11.2.2262), it says "Error: HTTP server returned error". Before I was able to update but now I can't!

It says:
Last encountered error: HTTP server returned error
Total time: 30s
Download time: 11s
Downloaded files: 12 (3.61KB)
Server: Download v4202226 AVAST9 Server
http://v4202226.iavs9x.u.avast.com/iavs9x
http://v4202226.ivps9x.u.avast.com/ivps9x
Title: Re: AVAST Update Error!
Post by: CraigB on July 09, 2016, 08:33:10 AM
Why update to an old version?

Download the latest version from here on the forum and install over the top of your existing https://forum.avast.com/index.php?topic=187663.0
Title: Re: AVAST Update Error!
Post by: REDACTED on July 09, 2016, 08:35:48 AM
So I'm going to download this:
http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
even if I have an existing AVAST anti virus?
Title: Re: AVAST Update Error!
Post by: CraigB on July 09, 2016, 08:36:44 AM
Yes
Title: Re: AVAST Update Error!
Post by: REDACTED on July 09, 2016, 08:37:53 AM
Ok thanks for your reply, downloading....
Title: Re: AVAST Update Error!
Post by: REDACTED on July 09, 2016, 08:42:29 AM
I clicked the installer then it showed me this:
(http://i.imgur.com/4MpBCBN.png)
Title: Re: AVAST Update Error!
Post by: CraigB on July 09, 2016, 08:57:38 AM
Have you changed the install location of your current Avast?

Uninstall the version you have now from Remove Programs - reboot then install the new copy in custom install - untick features not required and reboot again when finished and register the new version.
Title: Re: AVAST Update Error!
Post by: REDACTED on July 09, 2016, 09:11:02 AM
It didn't work it still displays the same pop-up. Great now I don't have an anti virus.
Title: Re: AVAST Update Error!
Post by: REDACTED on July 09, 2016, 09:17:33 AM
Someone please reply. Avast is my only reliable anti virus now I can't download it because of the error.
Title: Re: AVAST Update Error!
Post by: CraigB on July 09, 2016, 09:21:19 AM
I'm not sure what is happening there, try running the avastclear tool http://files.avast.com/iavs9x/avastclear.exe to remove remnants then attempt to reinstall the new downloaded copy
Title: Re: AVAST Update Error!
Post by: stibi on July 09, 2016, 09:23:20 AM
What didn't work ??
Did you finish the uninstall of the previous used Avast version?
Did you do a restart?
Title: Re: AVAST Update Error!
Post by: REDACTED on July 09, 2016, 09:25:59 AM
I finished uninstalling avast, I did a restart, I can't download it because it says: The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll.

The same error appears when I run the installer and the "avastclear" file.
Title: Re: AVAST Update Error!
Post by: CraigB on July 09, 2016, 09:28:43 AM
Sounds like your system has some issues, I'll see if I can attract one of the malware guy's attention to this for them to look into.
Title: Re: AVAST Update Error!
Post by: REDACTED on July 09, 2016, 09:31:28 AM
Oh okay, btw, my
OS is Windows XP SP2
Ram: 2GB
Graphics Card: Intel 915GM/GMS, 910GML Express Chipset
Processor: Intel Pentium M 1.73GHz
Title: Re: AVAST Update Error!
Post by: CraigB on July 09, 2016, 09:34:20 AM
Do you have any other security software installed? as something could be blocking access to the dynamic link library or it could possibly be a hardware fault.

I've reported it to essexboy to look at but it may be some hours before he is on the forum.
Title: Re: AVAST Update Error!
Post by: REDACTED on July 09, 2016, 09:35:40 AM
There are currently 2 security softwares I have installed on my system: Malwarebytes (14 day premium trial) and USB Disk Security.
Title: Re: AVAST Update Error!
Post by: CraigB on July 09, 2016, 09:41:23 AM
Malwarebytes shouldn't be an issue, not sure about the other USB security program.

You could try disabling both to see if the Avast uninstaller will download/run
Title: Re: AVAST Update Error!
Post by: REDACTED on July 09, 2016, 09:43:50 AM
Disabled both and still has the error.
Title: Re: AVAST Update Error!
Post by: CraigB on July 09, 2016, 09:45:58 AM
Ok, please wait for one of the specialists to look into.
Title: Re: AVAST Update Error!
Post by: REDACTED on July 09, 2016, 09:47:46 AM
Okay.
Title: Re: AVAST Update Error!
Post by: Asyn on July 09, 2016, 10:04:21 AM
OS is Windows XP SP2
32/64 Bit..?
Title: Re: AVAST Update Error!
Post by: REDACTED on July 09, 2016, 10:06:23 AM
32 bit
Title: Re: AVAST Update Error!
Post by: Asyn on July 09, 2016, 10:07:44 AM
32 bit
OK, you need to update your XP to SP3, else Avast won't run.
Title: Re: AVAST Update Error!
Post by: REDACTED on July 09, 2016, 10:09:12 AM
What explains me running Avast before the update?
Title: Re: AVAST Update Error!
Post by: Asyn on July 09, 2016, 10:10:28 AM
What explains me running Avast before the update?
The latest versions need SP3.
Title: Re: AVAST Update Error!
Post by: REDACTED on July 09, 2016, 10:11:38 AM
Oh okay, how can I download the older versions?
Title: Re: AVAST Update Error!
Post by: Asyn on July 09, 2016, 10:13:47 AM
Oh okay, how can I download the older versions?
No need for an older version, just update your XP.
Title: Re: AVAST Update Error!
Post by: REDACTED on July 09, 2016, 10:17:10 AM
Fine. I will have my new laptop anyways on Monday ^.^ (Dell Inspiron i5559)

Thanks for your support! I'll use AVG for now.

BTW, my laptop lag spikes on SP3 so that's why I'm using SP2
Title: Re: AVAST Update Error!
Post by: Asyn on July 09, 2016, 10:19:21 AM
1. Thanks for your support!
2. I'll use AVG for now.
1. You're welcome.
2. That's OK, see: https://forum.avast.com/index.php?topic=188195.0 ;)
Title: Re: [SOLVED] AVAST Update Error!
Post by: REDACTED on July 09, 2016, 10:21:35 AM
Nvrmd, I think my system doesn't support any existing anti virus anymore :C but I will still be an AVAST Supporter! :D

Guess I will have to stick with MBAM. I have read that Avast and AVG will team so I guess AVAST's future will be the best! More likely to be the best free anti virus as of 2016! :D
Title: Re: [SOLVED] AVAST Update Error!
Post by: Asyn on July 09, 2016, 10:23:03 AM
Nvrmd, I think my system doesn't support any existing anti virus anymore :C but I will still be an AVAST Supporter! :D
You could try: https://forum.avast.com/index.php?topic=164936.msg1322691#msg1322691
Title: Re: [SOLVED] AVAST Update Error!
Post by: REDACTED on July 09, 2016, 10:26:33 AM
Thank you! Do you know any version 11? Because I know for a fact that my OS is still supported by version 11
Title: Re: [SOLVED] AVAST Update Error!
Post by: Asyn on July 09, 2016, 10:31:58 AM
Thank you! Do you know any version 11? Because I know for a fact that my OS is still supported by version 11
For 11.2.2262, see: https://forum.avast.com/index.php?topic=187704.msg1320322#msg1320322
Title: Re: [SOLVED] AVAST Update Error!
Post by: REDACTED on July 09, 2016, 10:36:54 AM
Thank you very much you just saved my life!
Title: Re: [SOLVED] AVAST Update Error!
Post by: Asyn on July 09, 2016, 10:38:03 AM
You're welcome. :)
Title: Re: [SOLVED] AVAST Update Error!
Post by: CraigB on July 09, 2016, 10:40:59 AM
Thanks for helping Asyn, I'll make a note to remember Avast doesn't work on SP3 anymore :)
Title: Re: [SOLVED] AVAST Update Error!
Post by: Asyn on July 09, 2016, 10:44:32 AM
No problem pal, have a good weekend. :)
Title: Re: [SOLVED] AVAST Update Error!
Post by: CraigB on July 09, 2016, 10:48:22 AM
No problem pal, have a good weekend. :)
You too :)