Avast WEBforum

Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on July 11, 2016, 10:04:38 PM

Title: Securline has stopped working.
Post by: REDACTED on July 11, 2016, 10:04:38 PM

Was using perfectly fine today, rebooted my computer and now it says

"Sorry, it is not possible to establish a connection."

I've tried multiple times and on multiple locations.

I want to show my logs but I am not sure how, if anyone could help that would be much appreciated.

Title: Re: Securline has stopped working.
Post by: REDACTED on July 13, 2016, 04:20:47 PM

I better be getting some help soon I spent MY MONEY for this product and if it doesn't want to work I want a fucking refund.

Title: Re: Securline has stopped working.
Post by: Asyn on July 14, 2016, 06:41:11 AM

Contact support: https://support.avast.com/support/tickets/new

Title: Re: Securline has stopped working.
Post by: Davidek on July 14, 2016, 08:59:42 AM

Hello Connor24,

Please do open a support ticket.  You can do that by opening the Avast app, then clicking the question mark symbol in the top right corner.  A new window will open.

At the bottom of this window you will see a link "send a support request"

After you click that, fill in your email and describe the problem.  When you open the ticket, it will also include log files from your PC so we can better understand why this is happening.

Please also post back here with the ticket number.  I will make sure it is handled with highest priority.

Sincere apologies for the frustration this has caused.

Kind regards,

Davidek