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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: davealex on January 23, 2006, 02:11:37 PM

Title: win32sobig
Post by: davealex on January 23, 2006, 02:11:37 PM
I have tried to use avast! free Home edition numerous times, and it has not been able to complete a full scan.  It locates Win32Sober-AB and Win32Sober-AB2 somewhere in my Outlook Express files.  Using the delete, rename, and move to chest buttons seems to produce no result, and shortly thereafter, the scanner moves to on a file (still within my Outlook Express files), but stops.  Using the independent avast! cleaner numerous times has also not helped.  I really suspect that I don't have a virus/worm as I have had no other indications of a virus/worm until I used the avast! scanner.  I use Hotmail exclusively (don't they scan for these things?).  I'm a newbie.  I was using Norton's Systemworks until the subscription ran out.  Thanks for any help.
Title: Re: win32sobig
Post by: Eddy on January 23, 2006, 05:11:44 PM
You should remove Norton completely befor installing another av.
The add/remove in control panel does NOT remove nav properly,
How to completely remove Norton (Symantec): http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606
Title: Re: win32sobig
Post by: DavidR on January 23, 2006, 05:14:22 PM
Another link worth looking at which is a program removal tool, which can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=)