Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ehmen on August 02, 2016, 02:26:43 PM
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Hi, from when I rebooted on Sunday after updating Avast, my Windows Security Center claims that it can't find any antivirus software running. I tried repairing Avast (free), as well as running the emergency update file discussed in other threads here and then rebooting, as well as generally rebooting quite a few times over the last day and a half.
Is there a reason why this is happening, if the newest update bug is supposedly fixed? And is there anything I can do to fix this?
Thank you.
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Hello ehmen,
this issue has been addressed by latest version of Avast - Nitro 12.2.2276. Are you running the latest version? If you are, clean installation (first uninstalling Avast using AvastClear (https://www.avast.com/en-us/uninstall-utility) and then installing the latest version from our website) should help.
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You need to perform a clean install:
1.Download your version of avast!, the avastclear tool and save them to the desktop:
Avast Free Antivirus (http://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe)
Avast Pro Antivirus (http://files.avast.com/iavs9x/avast_pro_antivirus_setup_offline.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe)
Download Avast Clear Tool (http://www.avast.com/en-gb/uninstall-utility)
2. Uninstall Avast in Control panel [If you don't have Avast in control Panel go to #3]
3. Uninstall in safe mode using Avastclear. [Running Avastclear is normal mode will give a prompt to go into Safe Mode]
Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle.. if so, uninstall it and reboot.
5. Install the version you downloaded.
6. Reboot.
Free: If you have the Free version, register the product for free for a year from the avast! UI.
Paid: If you have a paid license, insert the license key/activation code after the reboot at stage 6.
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ehmne, are you running windows vista? If yes, look here https://forum.avast.com/index.php?topic=189273.0
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ehmne, are you running windows vista? If yes, look here https://forum.avast.com/index.php?topic=189273.0
Thanks. I tried the emergency update file, as well as repairing Avast and rebooting Windows.
It didn't help.
Also, I find it hard to believe that right after the Avast update the WMI became corrupt.
Hello ehmen,
this issue has been addressed by latest version of Avast - Nitro 12.2.2276. Are you running the latest version? If you are, clean installation (first uninstalling Avast using AvastClear (https://www.avast.com/en-us/uninstall-utility) and then installing the latest version from our website) should help.
You need to perform a clean install
I don't understand, weren't we notified that the bug was fixed? So why can't my Avast still not communicate with Windows Security Center?
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Ok, and the answer to the question please :-) Are you running windows vista?
Thanks,
pm
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Ok, and the answer to the question please :-) Are you running windows vista?
Thanks,
pm
His avatar says he is ;)
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Ok, and the answer to the question please :-) Are you running windows vista?
Sure am.
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So weren't we notified that the bug was fixed?
Why can't my Avast still not communicate with Windows Security Center?
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No one knows why Avast is doing this or how to fix it?
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Don't know what do you want to know.
But follow the link what I sent you couple messages upper there is more information. (Right now, I am working on it.)
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But follow the link what I sent you couple messages upper there is more information. (Right now, I am working on it.)
I did. Can you please be a little more specific about what in that thread you think I should do?
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You cannot do anything right now. There is an information that I am working on it and it should be fixed in the next version.
I apologize for the bug, however you are safe because security center on windows vista is a just informational thing. Our (non)registration there doesn't impact your security.
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@petr_matrix, any update on when my security center will start picking up Avast?
I have already fixed it, not sure if it will get into next release but I hope it will.
pm
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https://forum.avast.com/index.php?topic=189694.0;topicseen
Fix is in the RC ?
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It isn't. There were two bugs:
1) wsc isn't working after update on Win10 RS1 untill restart - fixed in RC
2) wsc isn't working on Win Vista at all - this thread and my answer (will be in the next build if current RC won't be promoted to the final)
Thanks,
pm
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I just updated to version 12.3.3154 and my security center is still alerting me that there's no antivirus installed on the computer.
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Should be fixed in the latest build.
Try to reboot your system several times.
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reboot your system several times.
Yes that did it.
Thanks.
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You're welcome.