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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 04, 2016, 11:39:35 AM

Title: Mystery Password
Post by: REDACTED on August 04, 2016, 11:39:35 AM

Hello,

I am using Free Avast Antivirus 2016, version 12.2.2276.  I never created a "settings" password yet now one is required.  Please help.

Thank you for the support and the free Anivirus.

Title: Re: Mystery Password
Post by: Eddy on August 04, 2016, 11:41:02 AM

To reset the password, you need to perform a clean installation of avast.

Please (re)search before posting as things like this have been explained many times already.

Title: Re: Mystery Password
Post by: DavidR on August 04, 2016, 02:20:19 PM

You might be able to get away with not reinstalling.

- Lost, Forgotten (or didn't set) Password and avast is calling for a password.

Ordinarily this would entail reinstalling avast, you may be able to remove a file C:\ProgramData\AVAST Software\Avast\aswresp.dat. Before you can delete it you would need to disable the avast self-defence module.

If that doesn't work you would need to boot into safe mode, where avast doesn't start and remove it.

Title: Re: Mystery Password
Post by: REDACTED on August 13, 2016, 06:22:16 PM

To Eddy:  Thank you for the information.  I originally searched for "uninstall Avast" but unfortunately did not come across what you suggested. I will certainly search again using the parameters you suggested.

To David R:  Thank you for your suggestion.  Unfortunately, to change any settings in Avast I must first enter a password. ???

Title: Re: Mystery Password
Post by: Asyn on August 13, 2016, 06:26:28 PM

1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: Mystery Password
Post by: DavidR on August 13, 2016, 08:38:34 PM

Quote from: Zandra  on August 13, 2016, 06:22:16 PM

<snip>
To David R:  Thank you for your suggestion.  Unfortunately, to change any settings in Avast I must first enter a password. ???

Then the second option given to boot into safe mode (where avast isn't running) and you should be able to delete it.

Quote from: DavidR

If that doesn't work you would need to boot into safe mode, where avast doesn't start and remove it.

Title: Re: Mystery Password
Post by: REDACTED on August 21, 2016, 05:03:40 AM

Hello,

After uninstalling Avast in Safe Mode with the uninstaller and reinstalling it, a password was no longer required. 

Thank you Eddy, David R. and Asyn for your assistance.

Title: Re: Mystery Password
Post by: Asyn on August 21, 2016, 08:39:04 AM

You're welcome.

Title: Re: Mystery Password
Post by: DavidR on August 21, 2016, 03:42:20 PM

Quote from: Zandra  on August 21, 2016, 05:03:40 AM

Hello,

After uninstalling Avast in Safe Mode with the uninstaller and reinstalling it, a password was no longer required. 

Thank you Eddy, David R. and Asyn for your assistance.

You're welcome, glad that you now have it resolved.