Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 07, 2016, 01:27:56 AM
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2 computers. 1 vista, 1 windows 7 64 bit.
Both have avast free, have had for years.
Last number of weeks, the windows update stays at 0% on both computers, won't work.
I think it might be avast because one solution I found on internet to try is to go in msconfig, hide all non-microsoft services and then disable all other, and what happens is avast wont disable, so I was able to try this fix with all others disabled except avast, and it still does the problem (after apply and restart).
So what should I do if this is Avast, and also, if I want to try loading without Avast without having to uninstall it, how do I make Avast not start the next time the computer starts, such as I tried to do in msconfig and autoruns but it is protected?
I have tried turning off all shields but that does not fix it but the program service and stuff is still active, so....
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I'd encountered this same problem with Windows Update being stuck, but it wasn't due to Avast. For me, it was a problem with Windows Update itself. I followed the instructions from Microsoft which got my WU working again:
http://answers.microsoft.com/en-us/windows/forum/windows_10-update/windows-update-gets-stuck/1918067d-2984-488f-b492-1b92beed191b
http://answers.microsoft.com/en-us/windows/forum/windows_vista-update/windows-update-will-not-download-updates-stuck-at/3d4e2cff-d825-4271-9463-7ffb110c70f3
Suggest that you give this a try... worked for me and my PCs. FYI.
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Hi xnd, welcome to the forum :)
The last few months there are more Win 7 users with Windows Update problems.
It has nothing to do with Avast.
What can help is manually installing KB3172605 :
- Go to https://support.microsoft.com/en-us/kb/3172605 and choose the right package, desired language, and download/safe the installer.
- Open Services, scroll to Windows Update service, and stop Windows Update service.
- Now that Windows Update service is stopped, run the downloaded installer.
- After rebooting check for Windows Updates again.
For Vista I don't know if there is the same kind of problem / solution.
Greetz, Red.
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thx but i still cant get it fixed on either system so far.
that KB3172605 wont manually install either.
i still would like to know how to get avast to disable like the other services so i can try without avast.
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Disable the shields and try again.
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"I have tried turning off all shields but that does not fix it", also while trying the manual update.
Going in task manager to try to shut off the avast service, after a long wait it says "Windows could not stop the Avast service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion." Which then sets the service status to "stopping", seemingly indefinitely till I restart.
I can stop the windows update service but not the avast service.
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As already mentioned, your problem with the update isn't Avast but Windows.
I have a batch file that I use when Windows Update get into a loop where half of it decides the update has already been done
and the other half insists that it hasn't received the update. It's a simple Script to Reset / Clear Windows Update.
Copy the following, open Notepad and past it into Notepad. Save this as WindowsUpdateReset.bat
@ECHO OFF
echo Simple Script to Reset / Clear Windows Update
echo.
PAUSE
echo.
attrib -h -r -s %windir%\system32\catroot2
attrib -h -r -s %windir%\system32\catroot2\*.*
net stop wuauserv
net stop CryptSvc
net stop BITS
ren %windir%\system32\catroot2 catroot2.old
ren %windir%\SoftwareDistribution sold.old
ren “%ALLUSERSPROFILE%\application data\Microsoft\Network\downloader” downloader.old
net Start BITS
net start CryptSvc
net start wuauserv
echo.
echo Task completed successfully…
echo.
PAUSE
Right click on the .bat file you've created and select "Run as Administrator".
Once completed, reboot the system and try your update again.
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Thankyou Bob, but it says the syntax is not correct on the line after it stops the background intel service. So it stops it, says syntax incorrect, then starts it; that is where it shows the error when run.
I already had deleted the software dist folder contents on both computers, tried several times. That didnt fix it. It stopped the 0% but makes it check for updates for a whole day getting nowhere at all.
Places had said to stop the antivirus service which is why i came here. I will assume its not avast but i was having trouble stopping avast service at the same time for some reason.
I'll go search the appropriate places on the internet now instead of posting out of place here. : )
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The syntax is correct if used on Windows 10. Make sure you haven't copied and pasted extra spaces.
When I do a large update like this, I disable the Avast Shields and select Till the system is restarted.
I also disable any other software that may be scanning things in the backdrop.
I also don't use that computer for anything else while the update is going on.
(http://screencast-o-matic.com/screenshots/u/Lh/1471095809059-22055.png)