Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 11, 2016, 10:12:17 AM
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I recently switched to Avast and like most of what I see with a few minor exceptions. I need to go into windows services and manually stop the Avast service to be able to safely remove USB storage devices. Is there a less tedious way to prevent Avast from doing whatever it is doing that prevents me from removing a device safely without shutting down the service ?
Thank you in advance for your time.
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Hello elghinnfaer,
thank you for reporting this issue. Can you please provide a Support package (https://www.avast.com/faq.php?article=AVKB33#artTitle) so I can investigate this problem? (It contains important logs.)
Please don't forget to post here the file ID of the Support package.
Thank you for your time and cooperation.
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Support tool File ID: IK3Z6
While I understand things can get complicated I hope that there is a resolution to this that is not too difficult. Getting the two problems resolved that I have reported would be great encouragement to become a Premium user and I will gladly buy the program. But if I need to switch back to my old antivirus to resolve these issues I will do so. Avast was recommended by a friend and while it looks nice I have never had issues like this before.
Wanted to add this, my previous antivirus was AVIRA, and I did go to their WWW page to make sure it was removed before I installed AVAST.
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If the sys. tray icon doesn't give you the opportunity to safely remove the drive,
try right clicking on the drive and select Eject:
(http://screencast-o-matic.com/screenshots/u/Lh/1470948367176-71731.png)
That's always worked for me. :)
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Eject will not work either, I downloaded a small program called (USB Safely Remove) and it showed Avast firmly latched onto all the drive letters in that USB storage enclosure.
Avastsvc.exe was the culprit, I worked on this problem for a couple hours last night and shutting down the avast service allowed the safe removal of the device each time. And I have never experience this problem before with previous Antivirus (Avira) this combined with Avast reporting javaw.exe as a threat every few minutes while I play Minecraft does not look very good for my continued use of Avast.
Even after adding the path to javaw.exe to the exclusions in Avast did it still have a problem with the file and report it as a threat.
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Hi elghinnfaer :)
Lets wait what the Avast guys come up with.
Bob and me are Avast users like you, trying to help other Avast users on this forum :)
Greetz, Red.
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Hello elghinnfaer,
Sorry for the late response. I can see from the Support package that you use Malwarebytes on your system. Please uninstall it or shut it down and try to safely remove your USB storage device. There can be conflicts between Avast and Malwarebytes. If it doesn't help, please let me know.
Thank you for your time and cooperation.
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Hello elghinnfaer,
Sorry for the late response. I can see from the Support package that you use Malwarebytes on your system. Please uninstall it or shut it down and try to safely remove your USB storage device. There can be conflicts between Avast and Malwarebytes. If it doesn't help, please let me know.
Thank you for your time and cooperation.
Most of us use both Avast and Malwarebytes. If there is a conflict, is Avast working on resolving it ???