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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: markyoung143 on August 11, 2016, 03:35:15 PM

Title: Rescue Disk missing aswShell.exe
Post by: markyoung143 on August 11, 2016, 03:35:15 PM
Avast free on Win XP, creating Rescue Disk fails. I figured out over several days that mu USB key was too small. Avast should estimate the size and not even start if it is too small and if it does not have enough room should say so each time a copy file is attempted. Instead of 256MB I used 1GB. That was big enough to create it successfully, but when I boot it, it boots fine but shows a warning window "Unable to Launch main avast! Rescue Disk shell aswShell.exe". If I google this I learn only that it is created by Avast and it is considered a trojan horse!? Any ideas? Does anybody else have this file on their USB Rescue Disk? (Please don't send me one unless you are working for Avast)
Title: Re: Rescue Disk missing aswShell.exe
Post by: Eddy on August 11, 2016, 06:12:21 PM
If you only want avast to respond, you should not post on a public webboard.
Title: Re: Rescue Disk missing aswShell.exe
Post by: bob3160 on August 11, 2016, 11:26:24 PM
I'd be happy to answer your question but you don't want it from me so
here's how to contact Avast directly:
http://support.avast.com/support/home (http://support.avast.com/support/home)
or
http://support.avast.com/support/tickets/new (http://support.avast.com/support/tickets/new)
Title: Re: Rescue Disk missing aswShell.exe
Post by: markyoung143 on August 13, 2016, 08:11:37 PM
I appreciateyour reply, Bob. I did not want the awshell.exe to be sent to me, I wanted to get the Rescue Disk process fixed. And I'm leary of exe's from someone I don't know, hence I request people not to send one one. I submitted a ticket - thanks for the link. On my monitor, I did not scroll down far enough to see that option.

Eddy, When I go to Avast the forum (here) is one of the options, so that is why I'm using it. Like I told Bob, I did want a response, I did not want the exe sent to me.
Title: Re: Rescue Disk missing aswShell.exe
Post by: Eddy on August 13, 2016, 09:09:30 PM
Thought you meant you didn't want a response from a non avast employee :-[
Title: Re: Rescue Disk missing aswShell.exe
Post by: bob3160 on August 13, 2016, 09:11:48 PM
I appreciateyour reply, Bob. I did not want the awshell.exe to be sent to me, I wanted to get the Rescue Disk process fixed. And I'm leary of exe's from someone I don't know, hence I request people not to send one one. I submitted a ticket - thanks for the link. On my monitor, I did not scroll down far enough to see that option.

Eddy, When I go to Avast the forum (here) is one of the options, so that is why I'm using it. Like I told Bob, I did want a response, I did not want the exe sent to me.
I never offered to send you the file ???
Title: Re: Rescue Disk missing aswShell.exe
Post by: Eddy on August 13, 2016, 09:17:18 PM
Since only a few people reported this issue, I start to wonder if it is OS and/or hardware specific or if people doing something wrong while trying to create the disk.

Mark,

What exact OS/SP ?
What exact version of avast ?
Are you creating the disk directly or do you download the ISO and than create the disk ?
etc.
Title: Re: Rescue Disk missing aswShell.exe
Post by: hatcherb1234 on August 14, 2016, 12:11:27 AM
I have 3 copy of Avast Premier and am unable to get a rescue disk working. I can build successfully a USB or CDROM of the rescue disks. I see no errors. When I reboot the system (any of the three) all load the USB or CDROM and all come back with this same exact error Unable to launch missing awsShell.exe. All three systems are Windows Home or Windows Pro 10 and up to date with everything. All three are newer systems using UEFI. That is the only pattern I can provide.
Title: Re: Rescue Disk missing aswShell.exe
Post by: bob3160 on August 14, 2016, 12:20:18 AM
I have 3 copy of Avast Premier and am unable to get a rescue disk working. I can build successfully a USB or CDROM of the rescue disks. I see no errors. When I reboot the system (any of the three) all load the USB or CDROM and all come back with this same exact error Unable to launch missing awsShell.exe. All three systems are Windows Home or Windows Pro 10 and up to date with everything. All three are newer systems using UEFI. That is the only pattern I can provide.
So your problem is not in the creation but in the use of a created rescue media. ???
Title: Re: Rescue Disk missing aswShell.exe
Post by: Eddy on August 14, 2016, 12:31:51 AM
Please answer the questions.
Only saying it is not working is not really helping
Title: Re: Rescue Disk missing aswShell.exe
Post by: bob3160 on August 16, 2016, 03:10:29 PM

Rescue Disk Broken AGAIN
(http://screencast-o-matic.com/screenshots/u/Lh/1471352093811-37302.png)
It tells me that the Rescue USB has neen created successfully.
(http://screencast-o-matic.com/screenshots/u/Lh/1471352169465-13873.png)
However, the media can't be used to boot the system so it's useless.
I've created the Media while the Avast Self Defense was active and while it was turned Off.
That same error appears in both scenarios.
Being told that the rescue disc was successfully created and then finding out when you need it that it doesn't work isn't good.  :(
Title: Re: Rescue Disk missing aswShell.exe
Post by: jbionic2010 on August 16, 2016, 03:23:21 PM
I actually have to confirm that I tried Avast Rescue Disk too and it failed...
I reported on this issue here: https://forum.avast.com/index.php?topic=147064.msg1275840#msg1275840
Last time the response was "We cant hear youuu! It cant be trueee!", so I somehow accepted it as it is since I am using the free version

Below are the specs of my hardware / software:
Notebook ASUS X555LD K555 Series, Intel Core i5 @1.7GHz, 8 Ggb RAM DDR3
Windows 10 Home 64-bit
Avast  Free Edition 12.3.2279 (build 12.2.3126.2)
Title: Re: Rescue Disk missing aswShell.exe
Post by: priodruc on August 16, 2016, 07:48:52 PM
Avast, is it something to do with the required side-by-side bindingRedirect policy for Avast.VC140.MFC and Avast.VC140.CRT not being on the Recovery Disk? I could be totally wrong!
Title: Re: Rescue Disk missing aswShell.exe
Post by: bruce_b on August 17, 2016, 12:43:44 AM
You may need this file: aswShMin.exe ... You find in C:Program Files\AVAST Software\Avast\Rescue Disk
Title: Re: Rescue Disk missing aswShell.exe
Post by: bob3160 on August 17, 2016, 12:52:56 AM
You may need this file: aswShMin.exe ... You find in C:Program Files\AVAST Software\Avast\Rescue Disk
The created Media does not boot. Avast needs to fix this.
Title: Re: Rescue Disk missing aswShell.exe
Post by: Asyn on August 17, 2016, 08:48:39 AM
Rescue Disk Broken AGAIN
[...]
I've created the Media while the Avast Self Defense was active and while it was turned Off.
That same error appears in both scenarios.
Being told that the rescue disc was successfully created and then finding out when you need it that it doesn't work isn't good.  :(
Confirmed, similar reports in the German section.
Title: Re: Rescue Disk missing aswShell.exe
Post by: bruce_b on August 17, 2016, 01:19:24 PM
Is Avast supposed to look at each computer and determine what files it needs for Bootable Media ?
Or does the user creating a Rescue Disk or USB need to first put those files on it for it to be able to
boot and then and the file Avast would run ?
Title: Re: Rescue Disk missing aswShell.exe
Post by: bob3160 on August 17, 2016, 01:57:36 PM
Is Avast supposed to look at each computer and determine what files it needs for Bootable Media ?
Or does the user creating a Rescue Disk or USB need to first put those files on it for it to be able to
boot and then and the file Avast would run ?
You apparently don't know how this works or have never tried it. Please do so.
This is how it's supposed to work:
https://youtu.be/AGX6ZLaY17s



Title: Re: Rescue Disk missing aswShell.exe
Post by: Asyn on August 26, 2016, 12:30:43 PM
Hi guys, is it fixed in build 2280 for you..!??
Title: Re: Rescue Disk missing aswShell.exe
Post by: bob3160 on August 26, 2016, 01:56:59 PM
Hi guys, is it fixed in build 2280 for you..!??
You would think something this important would have been worked on.
(http://screencast-o-matic.com/screenshots/u/Lh/1472212522021-47978.png)
It's still broken.  >:(
Title: Re: Rescue Disk missing aswShell.exe
Post by: Asyn on August 26, 2016, 02:01:00 PM
Thanks Bob, too bad. :(
Title: Re: Rescue Disk missing aswShell.exe
Post by: bob3160 on September 12, 2016, 04:46:31 PM
Lots of time has passed but this is apparently still broken:
(http://screencast-o-matic.com/screenshots/u/Lh/1473691531458-54151.png)
Is any one actually working in this to try to fix it ???

Title: Re: Rescue Disk missing aswShell.exe
Post by: priestlucas123 on September 12, 2016, 05:00:10 PM
Avast has acknowledged it is a bug, but no time estimate given for a fix.

Shame since this is such a useful feature and has been broken for weeks.
Title: Re: Rescue Disk missing aswShell.exe
Post by: Be Secure on September 12, 2016, 05:31:05 PM
Lots of time has passed but this is apparently still broken:
(http://screencast-o-matic.com/screenshots/u/Lh/1473691531458-54151.png)
Is any one actually working in this to try to fix it ???
I messaged @MartinZ about this and waiting for a suitable answer. ;)
Title: Re: Rescue Disk missing aswShell.exe
Post by: bob3160 on September 12, 2016, 09:53:50 PM
I had already reported this to Avast for review but thanks. :)
Title: Re: Rescue Disk missing aswShell.exe
Post by: Endt on September 13, 2016, 08:12:01 AM
Hi everyone,

I have noticed this issue reported here and I am already in contact with dev responsible. I will keep you posted.

Thanks for great work,
B.
Title: Re: Rescue Disk missing aswShell.exe
Post by: bob3160 on September 13, 2016, 02:53:15 PM
Hi everyone,

I have noticed this issue reported here and I am already in contact with dev responsible. I will keep you posted.

Thanks for great work,
B.
Thanks, what makes this so important is the fact that unless you actually boot from the Rescue Media, you assume that everything is OK.
If you should ever need that Media, that's when you find out that what you're depending on to get you out of trouble, has it's own trouble and doesn't help.
Title: Re: Rescue Disk missing aswShell.exe
Post by: bob3160 on September 13, 2016, 03:00:30 PM
Until the problem is solved, this may help:
https://www.itechtics.com/rescue-disc-virus-scan/
Title: Re: Rescue Disk missing aswShell.exe
Post by: Endt on September 13, 2016, 03:38:24 PM
Hi there,

Just a quick update. The good news is, that we will release uUpdate containing the fix today or tomorrow, the latest.

Sorry for troubles,
B.
Title: Re: Rescue Disk missing aswShell.exe
Post by: Be Secure on September 13, 2016, 05:32:43 PM
Hi there,

Just a quick update. The good news is, that we will release uUpdate containing the fix today or tomorrow, the latest.

Sorry for troubles,
B.
What is "uUpdate"?Is it new name of emergency update? :-\
Title: Re: Rescue Disk missing aswShell.exe
Post by: Eddy on September 13, 2016, 05:37:58 PM
micro-update
Title: Re: Rescue Disk missing aswShell.exe
Post by: Be Secure on September 13, 2016, 05:42:36 PM
micro-update
:D
Title: Re: Rescue Disk missing aswShell.exe
Post by: bruce_b on September 13, 2016, 07:25:19 PM
A few quick and easy questions:

1): How will we know when the problem has been fixed via the micro update ?

2): When this type of micro update comes out will it need a full reinstall like with a major
      version change or just occur silently ?

3): Will it require a reboot to take effect ?

4): Will this result in a change of the program version number ?   
Title: Re: Rescue Disk missing aswShell.exe
Post by: Eddy on September 13, 2016, 07:29:10 PM
1]
Try it or read the announcement from avast

2 & 3]
Micro updates (as has been explained) come with the VPS.
VPS updates do not requiere a (full) reinstall nor a reboot.

4]
No, since it is a micro update.
Only larger updates/fixes will change the version number.
Title: Re: Rescue Disk missing aswShell.exe
Post by: bruce_b on September 13, 2016, 08:23:30 PM
Thank you for the clarifications.
Title: Re: Rescue Disk missing aswShell.exe
Post by: Endt on September 13, 2016, 08:34:50 PM
Hi all,

just few answers to your interesting questions. Which were answered mostly by Eddy (thanks to you).

1] I will post here, or you can try it by yourself.
2] uUpdates and emUpdates are being distributed to our users silently. To fasten the delivery process you can run C:\Program Files\AVAST Software\Avast\AvEmUpdate.exe after the fix is announced as released
3] To make sure everything is ok reboot is recommended, sometimes required
4] Again, as Eddy said, no changes in program number
-----------------------------------------------------------

This fix is ready for internal testing, so it will be released tomorrow.

Keep it on,
B.
Title: Re: Rescue Disk missing aswShell.exe
Post by: mchain on September 13, 2016, 09:43:48 PM
If I remember correctly, to run AvEmUpdate.exe, you'll need to drill down to the file location and double-click it.

Correct?
Title: Re: Rescue Disk missing aswShell.exe
Post by: bob3160 on September 13, 2016, 10:16:38 PM
If I remember correctly, to run AvEmUpdate.exe, you'll need to drill down to the file location and double-click it.

Correct?
Since this tool hasn't worked for quite some time, I don't see what the hurry is to
be the first to fix it by manually running the emergency updater ???
One or two extra days for the fix to install itself certainly is the best way to handle this.
Unless you attempted to actually boot from the Recovery Media, you didn't even know that there was a problem. :)
Title: Re: Rescue Disk missing aswShell.exe
Post by: Endt on September 14, 2016, 02:08:16 PM
Hi guys,

Microupdate was released, it should be delivered within next 24 hrs automatically or run the file mentioned in my previous post.

Cheers,
B.
Title: Re: Rescue Disk missing aswShell.exe
Post by: Asyn on September 14, 2016, 02:15:46 PM
Thanks, good to know. :)
Title: Re: Rescue Disk missing aswShell.exe
Post by: bob3160 on September 14, 2016, 04:43:06 PM
I've run the emergency updater, rebooted, created a new Rescued usb media but,
am still getting the same error when trying to boot from the USB ???
Title: Re: Rescue Disk missing aswShell.exe
Post by: Asyn on September 14, 2016, 05:57:43 PM
I've run the emergency updater, rebooted, created a new Rescued usb media but,
am still getting the same error when trying to boot from the USB ???
Hmmm... :-\
Title: Re: Rescue Disk missing aswShell.exe
Post by: mchain on September 14, 2016, 09:16:17 PM
I've run the emergency updater, rebooted, created a new Rescued usb media but,
am still getting the same error when trying to boot from the USB ???
Hmmm... :-\
Confirmed, but using a CD-R disc.
Title: Re: Rescue Disk missing aswShell.exe
Post by: Endt on September 14, 2016, 10:29:03 PM
Hi guys,

not pleasant to hear this. I will investigate more about the issue and keep you posted.

Sorry for persisting troubles.
B.
Title: Re: Rescue Disk missing aswShell.exe
Post by: bob3160 on September 17, 2016, 09:05:16 PM
Hi guys,

not pleasant to hear this. I will investigate more about the issue and keep you posted.

Sorry for persisting troubles.
B.
Any update ???
Title: Re: Rescue Disk missing aswShell.exe
Post by: Endt on September 19, 2016, 09:00:34 AM
Hey bob3160,

we are on it, but the bug is deeper than we thought it is. I will let you know as soon, as there would be some new info.

Cheers,
B.
Title: Re: Rescue Disk missing aswShell.exe
Post by: Endt on September 19, 2016, 03:00:30 PM
Hi guys,

We have released final solution as uUpdate today. It should be delivered to you within next 24 hours, or you can fasten it up by using the process i have described here before.

Sorry for troubles,
B.
Title: Re: Rescue Disk missing aswShell.exe
Post by: bob3160 on September 19, 2016, 05:12:38 PM
Thanks,
(http://screencast-o-matic.com/screenshots/u/Lh/1474297871567-80959.png)


(http://screencast-o-matic.com/screenshots/u/Lh/1474297927205-15197.png)
Title: Re: Rescue Disk missing aswShell.exe
Post by: mchain on September 20, 2016, 07:34:39 AM
+1
Running AvEmUpdate.exe manually did not work at first using the CD option, so used the Repair option whilst connected to the Internet rebooted and then ran Rescue Disc and created the new .iso definitions file.  Able to run aswShell.exe for the first time in months.  Good job.  Noted forced avastemupdate.exe run during repair.   ;D
Title: Re: Rescue Disk missing aswShell.exe
Post by: Flytoxik on April 12, 2020, 07:42:23 PM
Bonjour,

Je sais que le poste est ancien mais je voudrais signaler que le problème existe de nouveau. Quand j’exécute Avast Rescue Disk après avoir correctement crée mon disque de secours sur ma clé USB, lorsque je boot ma clé usb en passant par le BIOS et que le programme Avast Rescue Disk se lance, un message d'erreur s'affiche "Unable to launch main Avast Rescue Disk Shell, aswShell.exe !"

J'ai essayer plusieurs configuration de mon BIOS/UEFI mais rien n'y fait. Au début, mon BIOS ne trouvais pas ma clé USB car la création du disque de secours, directement sur la clé, formatais la clé USB en NTFS par Avast. J'ai donc crée une copie des fichiers qui se trouvais sur ma clé après la création du disque de secours vers mon ordinateur. J'ai ensuite formaté ma clé en FAT32 et une fois cela fait j'ai de nouveaux copié les fichiers de mon ordinateur vers ma clé. C'est ensuite quand je boot sur ma clé USB que j'arrive sur le programme Avast Rescue Disk et que le message d'erreur apparaît.
J'ai essayé et recherché différentes solutions mais rien n'y fait, c'est pourquoi j'aimerais que le problème soit remonté à Avast ou que quelqu'un ai une solution.

Ma configuration : Ordinateur portable HP Omen, Windows 10 et Avast 20.2.2401(version 20.2.5130.568)

Cordialement.
Title: Re: Rescue Disk missing aswShell.exe
Post by: Asyn on April 13, 2020, 06:13:58 AM
-> https://forum.avast.com/index.php?board=23.0