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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Rescue Disc => Topic started by: h.maaskant on August 14, 2016, 08:18:34 PM

Title: Unable to launch Rescue Disk shell (aswShell.exe)
Post by: h.maaskant on August 14, 2016, 08:18:34 PM
On my Windows 10 home (64 bit, US version) I can successfully create a rescue disk on USB.

Upon booting, the rescue disk boots as expected, but then fails with the error message:

"Unable to launch main avast! Rescue Disc shell, aswShell.exe!"

I tried both a Fat32 and an NTFS formatted USB stick that is 16 GByte large (ample, I would say).
Title: Re: Unable to launch Rescue Disk shell (aswShell.exe)
Post by: Eddy on August 14, 2016, 08:25:57 PM
How exactly did you created the rescue disk ?
Did you select to create it directly or did you downloaded the ISO and used that ?
Title: Re: Unable to launch Rescue Disk shell (aswShell.exe)
Post by: HunterG on August 16, 2016, 02:58:18 AM
So. I have this issue too. I try in my main machine and in other machine with the same result.

How exactly did you created the rescue disk ?
Did you select to create it directly or did you downloaded the ISO and used that ?

In my case, i create the Recue Disk with the Avast interface. I works well until the last mayor update.
Title: Re: Unable to launch Rescue Disk shell (aswShell.exe)
Post by: Irwanto on August 24, 2016, 09:19:19 AM
i got this error to,,, i have pro version....
please fix it
Title: Re: Unable to launch Rescue Disk shell (aswShell.exe)
Post by: Asyn on August 24, 2016, 09:29:47 AM
Report it to support: https://support.avast.com/support/tickets/new
Title: Re: Unable to launch Rescue Disk shell (aswShell.exe)
Post by: Christopher Souter on August 28, 2016, 01:02:59 PM
Hello,

I have the same problem.

A file search on the CD finds no file named aswShell.exe.

I can't imagine how aswshell.exe can be expected to load if the file is missing from the disk.

I searched using an Administrator command prompt with the following result:

(Copied & Pasted from my Command Prompt window):

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\> Y:

Y:\> SET DIRCMD=/A/O:GNEDS/N/X/C/4/P

Y:\> DIR /S ASWSHELL.EXE
 Volume in drive Y is CD_ROM
 Volume Serial Number is 59B2-D2DA
File Not Found

Y:\> DIR /S *.EXE
 Volume in drive Y is CD_ROM
 Volume Serial Number is 59B2-D2DA

 Directory of Y:\BOOT

2012-07-25  19:40           976,384              MEMTEST.EXE
               1 File(s)        976,384 bytes

 Directory of Y:\RESCUE

2016-08-28  12:06         1,320,272              AVASTPE2.EXE
               1 File(s)      1,320,272 bytes

     Total Files Listed:
               2 File(s)      2,296,656 bytes
               0 Dir(s)               0 bytes free

Y:\> DIR /S *SHELL*
 Volume in drive Y is CD_ROM
 Volume Serial Number is 59B2-D2DA
File Not Found

Y:\>

I have now lodged a support ticket, and I'll let you know when I get any information.

Best regards to all
Christopher Souter
(Sydney, Australia)
Title: Re: Unable to launch Rescue Disk shell (aswShell.exe)
Post by: Asyn on August 28, 2016, 01:07:27 PM
I have now lodged a support ticket, and I'll let you know when I get any information.
Thanks, also see: https://forum.avast.com/index.php?topic=189688.0
Title: Re: Unable to launch Rescue Disk shell (aswShell.exe)
Post by: Christopher Souter on September 06, 2016, 11:57:31 AM
I had a reply to my support ticket, telling me that the developers know about this problem, and that it's expected to be fixed in the next version.

It was suggested to me as a workaround, to turn off Self Defence before attempting to make the CD, which I did, but the problem of the missing file, aswShell.exe, occurred again.

There is nothing more I can do, except wait for the next program update.
Title: Re: Unable to launch Rescue Disk shell (aswShell.exe)
Post by: Eddy on September 06, 2016, 12:08:34 PM
Thanks for letting us know.
Title: Re: Unable to launch Rescue Disk shell (aswShell.exe)
Post by: markyoung143 on December 13, 2016, 04:20:29 PM
I submitted ticket #460310 months ago. Yesterday I updated to Build 12.3.3154.23 and the problem is resolved on my system running XP SP3.