Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 18, 2016, 09:59:44 AM

Title: One Touch Fail
Post by: REDACTED on August 18, 2016, 09:59:44 AM

I'm having a problem getting the One Touch for Passwords setup. When I get to the login page it tells me that there's been an unexpected error. I doesn't matter whether I use the direct login, G+ or Facebook.

Title: Re: One Touch Fail
Post by: Eddy on August 18, 2016, 10:02:42 AM

Please post in the correct forum.

Title: Re: One Touch Fail
Post by: REDACTED on August 18, 2016, 10:19:32 AM

That is less than helpful, if you are so concerned that I post my question about an Avast Free/Pro/IS/ Premier product in the right forum you might suggest which forum that would be. Otherwise I'll assume your just a troll. Now if anyone has any actual information on what might be going wrong in the installation of One Touch I would really appreciate it.

Title: Re: One Touch Fail
Post by: Pondus on August 18, 2016, 10:55:29 AM

i guess this is related to android?

 avast mobile products  >  https://forum.avast.com/index.php?board=66.0

FAQ >  https://www.avast.com/faq.php?article=AVKB260

Title: Re: One Touch Fail
Post by: REDACTED on August 18, 2016, 05:45:07 PM

No, it's on the PC end of things, the android end opens up to the qr scanner just fine. On the second link you sent, it runs into an unexpected error between steps 3 and 4.

Title: Re: One Touch Fail
Post by: Pondus on August 18, 2016, 06:36:00 PM

You may send a support ticket  >  https://support.avast.com/support/tickets/new

this work as first in / first out, so if you send multiple tickets you are put back in line when sending a new ticket

Title: Re: One Touch Fail
Post by: REDACTED on August 18, 2016, 09:42:17 PM

Thanks, I appreciate it.