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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 18, 2016, 07:11:22 PM

Title: Which computer is being auto-renewed?
Post by: REDACTED on August 18, 2016, 07:11:22 PM

I get emails saying a certain Avast installation is about to be auto-renewed.  Then, the auto-renew happens.

But, I've installed Avast Internet Security on to so many computers that I don't know which computer's Avast install is being renewed.  I have 3 computers where I've installed individual versions that I'm being billed for.  And, I bought a "three-pack" of Avasts that is also being renewed.

At least 2 of these computers have been "decommissioned" and I don't know how to tell which auto-renews to cancel.

How do I match the auto-renewals with the individual installations?

Thanks.

Title: Re: Which computer is being auto-renewed?
Post by: Pondus on August 18, 2016, 08:12:44 PM

you may ask avast  >  https://support.avast.com/support/tickets/new

Title: Re: Which computer is being auto-renewed?
Post by: DavidR on August 18, 2016, 08:17:33 PM

I can't be of practical assistance as I use the avast free version, but.
Have you tried visiting your my.avast.com account ?

If you had these installations (devices) linked to your account it may be possible to see what devices remain and what licenses you have and any assignment to devices.