Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 21, 2016, 01:36:27 AM

Title: help after smart scan
Post by: REDACTED on August 21, 2016, 01:36:27 AM: Hello,

After using smart scan of my paid Avast, 'Performance Issues' are highlighted. 'Resolve' is clicked, but the 'performance Issues' big red x does not go away.

AND, why is help so hard to come by from Avast?
Title: Re: help after smart scan
Post by: REDACTED on August 21, 2016, 02:18:23 AM: Have you also paid for Avast Cleanup?

The Performance Issues thing is stuff that Avast Cleanup fixes, but while it's component scans as part of the Avast software, it's an extra component to buy a licence for to actually resolve the issues it finds.

If you have paid for Avast Cleanup, you might find some help in the sub-forum for it - https://forum.avast.com/index.php?board=63.0
Title: Re: help after smart scan
Post by: Eddy on August 21, 2016, 09:22:49 AM: It is not hard to get help at all.
There is this webboard and there is the ticket system.
Title: Re: help after smart scan
Post by: REDACTED on September 01, 2016, 12:55:14 AM: It IS hard to get help.

Why do I have to come to this forum for help? Why is there no way to just contact Avast from my account?

I have to idea what the 'Ticket System' is.

I pay for Avast, it has trouble, and I'm doing this?

A complete pain.
Title: Re: help after smart scan
Post by: Pondus on September 01, 2016, 01:01:17 AM: Quote
I have to idea what the 'Ticket System' is.

avast support and FAQ > https://support.avast.com/support/home

support ticket > https://support.avast.com/support/tickets/new
Title: Re: help after smart scan
Post by: Eddy on September 01, 2016, 09:25:30 AM: What is so hard about opening https://www.avast.com and then clicking on "help and support" ?

The smart scan runs multiple different scans, amongst them is CleanUp.
Things found by CleanUp can only be fixed if you have a license for it.