Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on September 16, 2016, 12:48:18 PM

Title: How to remove "automatic renewal" in account
Post by: REDACTED on September 16, 2016, 12:48:18 PM

Hi,
I have a problem.

Impossible remove "automatic renewal" in my Avast Account x.x
There is no link for disable...


how I can remove this renewal?

Regards.

Title: Re: How to remove "automatic renewal" in account
Post by: Asyn on September 16, 2016, 12:49:18 PM

-> https://www.avast.com/faq.php?article=AVKB24#idt_0100 (Cancel auto-renewal)

Title: Re: How to remove "automatic renewal" in account
Post by: REDACTED on September 16, 2016, 01:10:18 PM

I don't find disable option...
I bough Avast IE in Avast Website
but I don't find option.... the FAQ is for old version....

In licence page:
https://s22.postimg.io/4gv8u464f/Capture_d_e_cran_2016_09_16_a_12_54_23.png

In homepage :
https://s21.postimg.io/tdi9dnyqd/Capture_d_e_cran_2016_09_16_a_13_08_49.png

Title: Re: How to remove "automatic renewal" in account
Post by: Asyn on September 16, 2016, 01:11:18 PM

Contact support: https://support.avast.com/support/tickets/new

Title: Re: How to remove "automatic renewal" in account
Post by: Eddy on September 16, 2016, 01:35:37 PM

Did you follow the instructions in the link Asyn gave you ?
Who handled the payment (Digital River, Nexway or Cleverbridge) ?

Title: Re: How to remove "automatic renewal" in account
Post by: bob3160 on September 16, 2016, 03:37:06 PM

Disabling Automatic Renewal service for Avast orders distributed by Nexway
https://www.avast.com/en-us/faq.php?article=AVKB136#artTitle


Disabling Automatic Renewal service for Avast orders distributed by Digital River
https://www.avast.com/en-us/faq.php?article=AVKB126#artTitle


Turn off Auto Renewal:
https://www.avast.com/faq.php?article=AVKB24#idt_0100


Access help on this topic within the Avast User Interface:
https://forum.avast.com/index.php?topic=165749.msg1181311#msg1181311




You can also look at/change the auto-renewal yourself here: https://www.avast.com/find-order

Title: Re: How to remove "automatic renewal" in account
Post by: REDACTED on September 17, 2016, 01:39:53 AM

Eddy> I don't know...
bob3160 > this FAQ is old... and If y lost email... how can I do?
and I testing different link... but I try my email and password account but this website error email or password...

I found in your first link:
https://static.avast.com/support/kb/images/gen/avkb126/en/cancel_autoren.png
he exist button for disable auto renewal...
but I don't find in my account...

Why Avast now is so complicated?....
The Avast 4.8 (Alwil Software) was cool... I miss him... it was simple, no problem, no ads, no force chrome download (erk, I prefer Chromium or Opera), customizable theme, etc

Title: Re: How to remove "automatic renewal" in account
Post by: Asyn on September 17, 2016, 07:12:05 AM

See Reply #3. ;)

Title: Re: How to remove "automatic renewal" in account
Post by: bob3160 on September 17, 2016, 04:30:57 PM

@ borrougagnou,
The link may be old but the information is still valid.
https://forum.avast.com/index.php?topic=165749.msg1181311#msg1181311
If you can't accomplish the task on your own, the link Asyn provided always works. :)