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Business Products => Archive (Legacy) => Avast Business => Avast Endpoint Protection => Topic started by: REDACTED on September 20, 2016, 10:08:51 AM

Title: Bought the wrong license, Avast does not respond to refund request
Post by: REDACTED on September 20, 2016, 10:08:51 AM

The subject already says enough I think.

I purchased 20 new licenses for Endpoint Protection Plus by accident while I needed Endpoint Protection Suite. The moment Avast notified me that I bought the wrong license, I asked to refund the current license so I can purchase the right one. Haven't heard from them after sending my bank acount information. It has been two weeks now and I send several mails a day asking for it.
No-one is responding on the chat either.

Great way to punish loyal customers. Boy do I feel stupid for using Avast >:(

Title: Re: Bought the wrong license, Avast does not respond to refund request
Post by: Eddy on September 20, 2016, 10:12:25 AM

Sending new mails will put you back to the bottom of the stack as they are using a FiFo system.
If you post your ticket number here, I will try someone to have a look at it.

Title: Re: Bought the wrong license, Avast does not respond to refund request
Post by: REDACTED on September 20, 2016, 10:23:22 AM

Thanks for your reply.

I do not have a ticket number. All I have is an email from contact@avastedition.com on september 5th, asking for my bank account information.
After I sent that the conversation went quiet.

Title: Re: Bought the wrong license, Avast does not respond to refund request
Post by: REDACTED on September 20, 2016, 10:36:03 AM

Just entered a support request, ticket nr 106595.

Title: Re: Bought the wrong license, Avast does not respond to refund request
Post by: Eddy on September 20, 2016, 10:42:50 AM

As far as I know, only avast themselves are handling refund requests.
You did submit the ticket through > https://support.business.avast.com/hc/en-us ?

The site avastedition.com is currently giving errors.

Quote

Warning: include(inc/config.php) [function.include]: failed to open stream: No such file or directory in /home/avastedi/www/index.php on line 2
Warning: include() [function.include]: Failed opening 'inc/config.php' for inclusion (include_path='.:/usr/local/lib/php') in /home/avastedi/www/index.php on line 2
Warning: include(inc/func.php) [function.include]: failed to open stream: No such file or directory in /home/avastedi/www/index.php on line 3
Warning: include() [function.include]: Failed opening 'inc/func.php' for inclusion (include_path='.:/usr/local/lib/php') in /home/avastedi/www/index.php on line 3
Fatal error: Call to undefined function CheckLang() in /home/avastedi/www/index.php on line 4

I also do not see them in the list of resellers > https://www.avast.com/locate-dealer

Title: Re: Bought the wrong license, Avast does not respond to refund request
Post by: REDACTED on September 20, 2016, 11:05:51 AM

Yes, the ticket was submitted via  https://support.business.avast.com/hc/en-us .

Title: Re: Bought the wrong license, Avast does not respond to refund request
Post by: Eddy on September 20, 2016, 11:18:54 AM

Ok, now have a little patience.
avast usually responds within 2 workdays.

Title: Re: Bought the wrong license, Avast does not respond to refund request
Post by: REDACTED on September 20, 2016, 11:46:23 AM

Thanks, I'll keep an eye on my inbox.

Title: Re: Bought the wrong license, Avast does not respond to refund request
Post by: REDACTED on September 28, 2016, 03:11:25 AM

Always try and purchase through a reseller. There are thousands of us. And knowing the seller usually helps a ton. Good luck to ya!