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Consumer Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: REDACTED on September 23, 2016, 01:45:21 AM

Title: "We are unable to connect to your device" on MyAvast
Post by: REDACTED on September 23, 2016, 01:45:21 AM

Hi

I'm using Avast AT for a while now and I had the opportunity to try it yesterday : I lost my phone.
Because I had no way to ask my friend to send SMS to it, I tried to use myavast to remotely make my phone at least ring to know where it is.

But whatever the command I execute, it says "We are unable to connect to your device"

After getting back my phone by myself, I looked at the  AT parameters, it says that I'm connected to MyAvast and everything is working fine.
So why can't I send commands from internet ?

You can have here some informations concerning my phone

(http://s14.postimg.org/93isdw601/Untitled.png)

Title: Re: "We are unable to connect to your device" on MyAvast
Post by: Eddy on September 23, 2016, 08:52:49 AM

The IP address is a local IP, not one that is (or should) be accessible from the Internet.
Not saying it is, but that can have something to do with it.

I would say contact avast > https://support.avast.com