Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: fishee on February 03, 2006, 01:21:02 PM

Title: No response from registration bot or support
Post by: fishee on February 03, 2006, 01:21:02 PM

Hi

I have tried unsuccessfully several times to register/obtain a license key for your fine product (avast 4 home edition/personal use).  I've filled out the form on your website multiple times but never get a response.  I have the avast.com domain authorized as a sender in my email filter, as well as support@avast.com and register@avast.com on my allowed senders list yet your bot never seems to send anything.  Please let me know what to do (can I register privately via these forums maybe?)

Thanks!

Title: Re: No response from registration bot or support
Post by: XMAS on February 03, 2006, 02:05:36 PM

Hello :)

Try registering with other e-mail address ;)

Title: Re: No response from registration bot or support
Post by: DavidR on February 03, 2006, 05:39:07 PM

You can use the 60 day unrestricted trial using the Demo key, so there is no immediate rush.

What is the domain part of your email address?
Does your ISP have any spam filtering?

Title: Re: No response from registration bot or support
Post by: fishee on February 06, 2006, 08:22:54 PM

I tried a different email addy, still no luck.  My 60-day demo expired hence my need to get a key for the additional 14 months.

Title: Re: No response from registration bot or support
Post by: CharleyO on February 06, 2006, 08:37:33 PM

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Welcome to the forums, fishee!    :)

I am sorry that you are having a problem with registering. Have you tried sending an email to ... support @ avast.com (no spaces needed)?

Also, David asked about spam filtering by your ISP. I would also ask if you use your own spam filtering program? If so, you might need to exclude avast.com from being filtered ... depending on how aggressive the spam filtering is.


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