Avast WEBforum

Consumer Products => Avast Mac Security => Topic started by: REDACTED on September 23, 2016, 05:48:30 PM

Title: Helper Tool
Post by: REDACTED on September 23, 2016, 05:48:30 PM

Hi,

Avast has identified two infections on my computer and I have them isolated in the virus chest. When trying to delete them I get a prompt stating that Avast needs to install a helper tool and I'm asked to enter my Mac password. I just want to confirm that this is normal for Avast to be requesting this.

(https://static.avast.com/support/kb/images/account/avkb170/en/017_install_helper.png)

Thanks,
Chris

Title: Re: Helper Tool
Post by: Secondmineboy on September 25, 2016, 03:03:39 PM

This is normal for Avast, when i tried to enable and disable shields in a OSX VM it requested a password too for a helper tool being installed.

Title: Re: Helper Tool
Post by: tumic on September 26, 2016, 11:21:47 AM

Yes, this is the standard permissions elevation dialogue in Avast. I admit, that the text is a little bit confusing, but there is not much we can do about it as the text is defined by the OS.

Title: Re: Helper Tool
Post by: REDACTED on September 27, 2016, 04:32:02 PM

Thank you both!