Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on October 03, 2016, 01:04:24 PM

Title: Disabling Cleverbridge auto-renewal subscription
Post by: REDACTED on October 03, 2016, 01:04:24 PM

I am trying to disable auto renewal subscription as could not see it when I manually renewed my Avast earlier today.  There are no links in the confirmation email or information on invoice sent of how to cancel.  I have logged into my Avast portal and still no option of how to cancel/diasble the auto-renewal subscription.  I have emailed Cleverbridge and received an auto reply email but no information on how to cancel/disable auto rew.I am not happy with this as when I tried to opt out when placing the order, this option appeared to be disabled.  Yes, I know still went ahead anyway, but was of the opinion that I would be able to opt out later. Can anyone help me?  Thanks.

Title: Re: Disabling Cleverbridge auto-renewal subscription
Post by: Eddy on October 03, 2016, 01:06:45 PM

Contact Cleverbridge or avast.

Title: Re: Disabling Cleverbridge auto-renewal subscription
Post by: Pondus on October 03, 2016, 01:09:56 PM

Does this help. >. https://www.avast.com/faq.php?article=AVKB24#artTitle

Title: Re: Disabling Cleverbridge auto-renewal subscription
Post by: REDACTED on October 03, 2016, 01:14:35 PM

@Eddy - already emailed Cleverbridge, but will also try Avast
@Pondus - no info re Cleverbridge

Title: Re: Disabling Cleverbridge auto-renewal subscription
Post by: bob3160 on October 03, 2016, 03:40:06 PM

For Avast support:
http://support.avast.com/support/tickets/new
Have you tried disabling the auto renewal through your my.avast.com account ???
https://my.avast.com/en-us/#home (https://my.avast.com/en-us/#home)

Title: Re: Disabling Cleverbridge auto-renewal subscription
Post by: REDACTED on October 13, 2016, 03:50:33 AM

All sorted. Thanks everyone for your help.