Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: sandi149 on October 05, 2016, 04:28:44 PM

Title: Avast Internet Security suddenly stopped working
Post by: sandi149 on October 05, 2016, 04:28:44 PM

I noticed that the home screen on my Avast Internet Security, version 12.3.2280 says that I am "not protected" and that the background service is not running so when I click on "start now" it asks if I want to allow the app to make changes to the program, I click Yes, but nothing happens.  I also notice that in the settings it says that the connection is not established and current version unknown for the virus definitions. When I click on Update I get an error msg saying "failed to update, Avast service is not running"

I have no idea what happened as everything was working fine and now nothing seems to work at all.  The only thing that I can think of is I got a new router from my ISP.  Would that have anything to do with it?

Thanks for any help!
Sandi

Title: Re: Avast Internet Security suddenly stopped working
Post by: Eddy on October 05, 2016, 04:34:24 PM

Perform a repair of avast.
If that doesn't solve it perform a clean installation of the latest avast version.

Title: Re: Avast Internet Security suddenly stopped working
Post by: Pondus on October 05, 2016, 04:34:37 PM

avast FAQ  search and find   https://support.avast.com/support/home

reset avast   https://www.avast.com/faq.php?article=AVKB204#artTitle

Title: Re: Avast Internet Security suddenly stopped working
Post by: REDACTED on October 05, 2016, 05:21:48 PM

Same exact problem. I left my laptop running last finish a download while I slept, and Windows performed a restart without my permission. Avast has been no working ever since. A repair did nothing to fix the problem, so I'm going to uninstall and redownload and reinstall.

Title: Re: Avast Internet Security suddenly stopped working
Post by: REDACTED on October 05, 2016, 06:06:54 PM

FYI - the total reinstall worked. Not sure why Repair didn't, though.

Title: Re: Avast Internet Security suddenly stopped working
Post by: sandi149 on October 06, 2016, 06:32:45 PM

I first tried to repair but that didn't work so I did an uninstall and a reinstall and now it works!  Thanks for all your help! :)

Title: Re: Avast Internet Security suddenly stopped working
Post by: Ben2 on October 08, 2016, 08:24:29 PM

I tried all the above and I still have the problem where the Avast background services stop working. If this keeps up with no fix I will have no choice but to move to another anti-virus. That's sad as I like Avast.

Title: Re: Avast Internet Security suddenly stopped working
Post by: Asyn on October 08, 2016, 08:25:41 PM

Quote from: Ben2 on October 08, 2016, 08:24:29 PM

I tried all the above and I still have the problem where the Avast background services stop working. If this keeps up with no fix I will have no choice but to move to another anti-virus. That's sad as I like Avast.

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle