Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: LagunaJim on October 08, 2016, 11:46:26 AM
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Hi. Upgraded Windows 10 build tonight. Significant problems with Avast Free. The service wouldn't load or stop easily. Tried uninstalling and reinstalling a couple of times. Caused major sluggishness when installed.
Install wouldn't seem to complete - and the Avast installer and the remediation never seemed to finish their jobs.
VPS update resulted in file signature error(s).
Had to uninstall Avast for the time being.
Thanks.
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Did you use aswclear when removing avast ?
If not, do so and perform a clean installation of avast.
See if there is any change.
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Strange, not a single issue here with 14942 and Avast... Is there any other security program installed? Firewall or antimalware?
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Avast is working perfectly for me in that build. In fact, it is working so well that it started blocking my entire internet connection to the outside world! It seems the change in how Windows 10 handles services on systems with a certain amount of RAM could be behind this monstrosity, although I'm not qualified enough to say for sure.
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No other issues than a damaged file system which may be due to a recent crash from the Memory Management.
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Avast is working perfectly for me in that build. In fact, it is working so well that it started blocking my entire internet connection to the outside world! It seems the change in how Windows 10 handles services on systems with a certain amount of RAM could be behind this monstrosity, although I'm not qualified enough to say for sure.
Exactly! Besides hanging anytime the installer is invoked, it did totally block my internet connection until uninstalled.
YES - I used avastclear as part of my second uninstall during testing.
NO - no other antivirus/antimalware installed and verified Defender was turned off.
Thanks.
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I have had major problems with Avast on build 14942. It broke Windows update, neither Edge, IE11 or firefox would load up sites properly. Any sites, such as YouTube, would not play videos as they simply failed to load. Many sites would just not load at all or would load once and then never again. Could not login to Gmail in FF at all, as it hung at the loading screen. I even had problems extracting files from ZIP archvies in Windows explorer. I tried doing an in place upgrade as well a clean install from an ISO to a formatted SSD and all seemed well up until I re-installed Avast on the newly built freshly formatted machine and all the same problems came straight back. I have now reverted back to a build 14936 from a previous system image backup and temporarily moved to the insider Slow ring. I have nver had to do that before.
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Avast is working perfectly for me in that build. In fact, it is working so well that it started blocking my entire internet connection to the outside world! It seems the change in how Windows 10 handles services on systems with a certain amount of RAM could be behind this monstrosity, although I'm not qualified enough to say for sure.
Same issue here. 9 out of 10 requests result in a 'This page cannot be displayed' message - disabling avast appears to be the only solution so far.
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Sorry to the rest of you having same problems as me with 14942 - but glad my experience is now confirmed.
I look forward to Avast support addressing this for us soon!
Thanks!!
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Maybe due to weekend period, it would be good to be a little patient until Monday.
Until there, maybe logs and technical information about the errors would be useful.
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I don't think "soon" with one exclamation point needed your criticism.
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https://forum.avast.com/index.php?topic=156141.msg1342525#msg1342525
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Avast is working perfectly for me in that build. In fact, it is working so well that it started blocking my entire internet connection to the outside world! It seems the change in how Windows 10 handles services on systems with a certain amount of RAM could be behind this monstrosity, although I'm not qualified enough to say for sure.
Same issue here. 9 out of 10 requests result in a 'This page cannot be displayed' message - disabling avast appears to be the only solution so far.
Replying to confirm.
Symptoms experienced: System 95% unresponsive, Solid 38-40% Avast Service CPU always. Eventual system lock - mouse moves but cannot open anything - no apps or right-clicks. No internet access at all.
Event sequence:
Windows Update completed update to 14942 overnight. Logging in fine. System extremely unresponsive - took minutes to load Task Manager which showed 'Avast Service' at a constant 38-40% solid. Managed to load Avast - nothing appeared running, no updates or auto-scans. All features of Avast uninstalled - strictily anti-virus file/web shield and Network security - other features uninstalled (so at least it wasn't an advanced feature doing this). Opened Avast, attempted 'Reinstall' which was needed long ago on Windows - seemed to cycle through reinstalling with progress bar - no change.
Rebooted... System now totally unresponsive. Unable to open anything, systray icons not loading. Avast still at 38%. Unable to load Programs and Features to uninstall. Ctrl-Alt-Del unresponsive - unable to reboot safely - hard reset. System was too unresponsive to consider reinstalling and based on past problems - (where Avast reinstall and a reboot had worked), researched this and decided to uninstall and wait.
Next boot quickly launched and uninstalled Avast successfully. shortly after - locked again. Hard reset - system back to normal functionality after uninstall. Trying another free AV while I await a solution - don't like it, look forward to the next build of Avast or Windows - whoever finds and fixes it first... :)
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@mnswiftone,
Why didn't you simply go back to the previous build ??? It is one of the options.
I'm back on build 14936 and have changed my Insider update preference to slow.
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It would be great if an Avast employee acknowledged that this thread has been noticed and is under review :)
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It's not the first time that Microsoft has had this problem. It doesn't only effect Avast but many other third-party AV's
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Yes - but since Microsoft is Microsoft it is generally incumbent on the 3rd party software providers to solve the problem created by a change in the OS. The change may be faulty work at Microsoft or it may be due to a purposeful planned change to how the operating system works.
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Yes - but since Microsoft is Microsoft it is generally incumbent on the 3rd party software providers to solve the problem created by a change in the OS. The change may be faulty work at Microsoft or it may be due to a purposeful planned change to how the operating system works.
Microsoft made the needed changes the last time we had this problem. I'm sure they'll do it again this time. :)
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Since the vendor don't even seem interested in acknowlging the problem, which is also present in build 14946 by the way, let alone fixing it, I am off to find another one now. Sorry but a bit of common courtesy would not have hone amiss. Apapretly it is too much to ask.
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Since the vendor don't even seem interested in acknowlging the problem, which is also present in build 14946 by the way, let alone fixing it, I am off to find another one now. Sorry but a bit of common courtesy would not have hone amiss. Apapretly it is too much to ask.
(http://screencast-o-matic.com/screenshots/u/Lh/1476558809500-35483.png)No problem with this build.
There is a problem with the next build. I've changed over to slow updates instead of fast.
Hopefully that gives Microsoft a chance to fix their problem when something other that Defender is used to
protect your computer.
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Per Build Notes/Announcement Blog regarding release of this build from Microsoft
Known issues for PC
If you have 3rd party antivirus products such as Bitdefender, Kaspersky Antivirus, F-Secure Antivirus and Malwarebytes installed on your PC – your PC might not be able to complete the update to this build and roll-back to the previous build.
Read more at https://blogs.windows.com/windowsexperience/2016/10/13/announcing-windows-10-insider-preview-build-14946-for-pc-and-mobile/#XtzoIpyj4L9uwSZ4.99
Although Avast is not listed, I suspect the issue might be the same. I am uninstalling Avast as the new insider build is being downloaded. I really need the new fast ring update due to the recent features that they added in Windows Subsystem for Linux.
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I agree, this build seems to affect a majority of AV's.
I would imagine there will be a new build sometime this week, so I'll await and see if AV issues fixed in that build.
Per Build Notes/Announcement Blog regarding release of this build from Microsoft
Known issues for PC
If you have 3rd party antivirus products such as Bitdefender, Kaspersky Antivirus, F-Secure Antivirus and Malwarebytes installed on your PC – your PC might not be able to complete the update to this build and roll-back to the previous build.
Read more at https://blogs.windows.com/windowsexperience/2016/10/13/announcing-windows-10-insider-preview-build-14946-for-pc-and-mobile/#XtzoIpyj4L9uwSZ4.99
Although Avast is not listed, I suspect the issue might be the same. I am uninstalling Avast as the new insider build is being downloaded. I really need the new fast ring update due to the recent features that they added in Windows Subsystem for Linux.
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I would imagine there will be a new build sometime this week, so I'll await and see if AV issues fixed in that build.
Does not seem so... v14951 does not solve the issues.
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Yes, the same problem with web browsing does also seem to be affecting build 14951 which I updated to today. Disabling the web shield allows it to work but obviously isn't an ideal solution...
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@mnswiftone,
Why didn't you simply go back to the previous build ??? It is one of the options.
I'm back on build 14936 and have changed my Insider update preference to slow.
That is not necessarily an option if you need a fix/feature in the later builds of Windows. I actually opted for fast ring builds after the antivirus issue was introduced, because they added features in WSL (Windows Subsystem for Linux) which I needed for work. In fact I uninstalled Avast as I was opting for the Windows Preview Program Fast Ring builds. My alternate was dealing with a virtual Ubuntu session with limited system resources or working over VNC with a 2nd computer and dealing with its related restrictions and limits and extra costs.
So for the time being, goodbye Avast, I need my computer to do what I need it to do so I can pay rent.
If Avast employees haven't done so yet, they should reach out to Microsoft to find out if this is a temporary bug that is going to be fixed in MS's Nov bug bash or if changes to Avast is needed to get it to work again.
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You seem to think it's only Avast. It effects many third party AV's.
It's something MS needs to address and quickly.
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It's something MS needs to address and quickly.
I'm not so sure it's not a MS new feature (changing svchost processes) or the way antivirus interact with MS services/drivers/processes.
I think it's a combination that, most probably, will require adjustments from the antivirus providers (and not only MS).
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I have a feeling it may be awhile until this is fixed, just like last time. I'm on Build 14955 now, and the issue still persists. Unfortunately my only option has been to disable Avast to even have internet access...
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same issue with the last build 14959.
The unique solution is to disable the antivirus.
Same effect with other antivirus like AVG Free
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same issue with the last build 14959.
The unique solution is to disable the antivirus.
Same effect with other antivirus like AVG Free
According to Microsoft, there is also a known issue with upgrading to the latest build if you have a third-party AV program installed. I'm beginning to see more and more that they are going to dump this on the software makers to resolve instead of doing it themselves.
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same issue with the last build 14959.
The unique solution is to disable the antivirus.
Same effect with other antivirus like AVG Free
A better solution is to use a build that still supports your third party AV till MS fixes their attempt
to force you to use Defender.
Build 14936 is the last build that works with third party AV's
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Build 14936 is the last build that works with third party AV's
I've moved to slow ring of updates and it is not going further than 14931 :'(
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Сегодня купил лицензию и не могу установить на windows 10
Построение ос 10586.122 , как мне использовать купленный продукт и если продукт не работает могу ли вернуть потраченные деньги ?
Today I bought a license and can not install on windows 10
The build OS 10586.122 , how can I use the purchased product and if the product doesn't work can you return the money spent ?
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All the time during the installation asks to restart Windows
I bought a license for 3 years and can't use , help !
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Сегодня купил лицензию и не могу установить на windows 10
Построение ос 10586.122 , как мне использовать купленный продукт и если продукт не работает могу ли вернуть потраченные деньги ?
Today I bought a license and can not install on windows 10
The build OS 10586.122 , how can I use the purchased product and if the product doesn't work can you return the money spent ?
Preview builds of Windows 10 aren't guaranteed to work with Avast.
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Hi. Upgraded Windows 10 build tonight. Significant problems with Avast Free. The service wouldn't load or stop easily. Tried uninstalling and reinstalling a couple of times. Caused major sluggishness when installed.
Install wouldn't seem to complete - and the Avast installer and the remediation never seemed to finish their jobs.
VPS update resulted in file signature error(s).
Had to uninstall Avast for the time being.
Thanks.
Yeah....
I'm in Windows Inside ver 14959 and i have to turn Windows Defender on instead of AIS (12.3.2280).
So anyone can solve these bugs???
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Contact Microsoft. They know about the problem.
It isn't only with Avast but with many 3rd party AV's.
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Сегодня купил лицензию и не могу установить на windows 10
Построение ос 10586.122 , как мне использовать купленный продукт и если продукт не работает могу ли вернуть потраченные деньги ?
Today I bought a license and can not install on windows 10
The build OS 10586.122 , how can I use the purchased product and if the product doesn't work can you return the money spent ?
Preview builds of Windows 10 aren't guaranteed to work with Avast.
what i need to doo for this working ?
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Figured out can help someone else.
My problem was that I couldn't install antivirus on Windows 10 build OS 10586.122
During installation, any time asked to restart the operating system and try again , it lasted indefinitely.
Solution : first you need to remove other antivirus applications. then go through start, settings , then select defender Windows there disable everything you can , then enable it , reboot and install avast safely . hope it will help someone else !
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Figured out can help someone else.
My problem was that I couldn't install antivirus on Windows 10 build OS 10586.122
During installation, any time asked to restart the operating system and try again , it lasted indefinitely.
Solution : first you need to remove other antivirus applications. then go through start, settings , then select defender Windows there disable everything you can , then enable it , reboot and install avast safely . hope it will help someone else !
This is a known issue with later Insider builds and quite some 3rd party antivirus. Latest version working of the slow ring is 14931.
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Figured out can help someone else.
My problem was that I couldn't install antivirus on Windows 10 build OS 10586.122
During installation, any time asked to restart the operating system and try again , it lasted indefinitely.
Solution : first you need to remove other antivirus applications. then go through start, settings , then select defender Windows there disable everything you can , then enable it , reboot and install avast safely . hope it will help someone else !
This is a known issue with later Insider builds and quite some 3rd party antivirus. Latest version working of the slow ring is 14931.
I'm on 14936 and Avast is working fine. Any builds past 14936 has problems if you use anything other than Windows Defender.
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I'm on 14936 and Avast is working fine. Any builds past 14936 has problems if you use anything other than Windows Defender.
Are you on slow ring?
How did you pass through 14931? I'm stuck on it :'(
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I'm on 14936 and Avast is working fine. Any builds past 14936 has problems if you use anything other than Windows Defender.
Are you on slow ring?
How did you pass through 14931? I'm stuck on it :'(
I was always on the fast ring. The update after 14936 is were the problem with Avast and other AV's started.
I rolled back to 14936 and changed my option to slow ring. :)
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Change nothing with the new build 14965.
wait the next one... :o
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I spent almost a month trying to figure it out what was causing of these problems. Today I found is Avast, which I consider a great AV. Although I'm in the fast ring in Build 14951 all started about build 14942 of even before. Always expecting the next build will fix the problem. As some of you I erase and reinstalled my laptop and seems to be working but after three times resetting windows just found that Avast was the culprit.
We must be empathic because MS warned us that new builds can bring problems. But this time is by far my worst nightmare and all my time lost while needing to work to make some money. And as a bonus, during the creasy windows behavior I started to get a massage that my license expired and other messages related to the database update. So I bought it again and to my surprise now I have two license for 3 pcs each (total 6) and still have problems.
The solution is to create a Virtual Machine an install Windows 10 Insider Preview in a non production machine as is recommended. I did it because the problems I got before were fairly easy to fix. But after this, a virtual machine is what I will use.
Until a fix comes from Avast or from Mcirosoft I have to disable Avast if I have to browse to download a file, see a video or want to see a well displayed web page without having to hit refresh 5-10 times and <ctrl> F5 many mor times and hope/pray that I get what I need on one of this interactions.
Hope we all get a prompt solutions to this situation.
Good luck!!!
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I spent almost a month trying to figure it out what was causing of these problems. Today I found is Avast, which I consider a great AV. Although I'm in the fast ring in Build 14951 all started about build 14942 of even before. Always expecting the next build will fix the problem. As some of you I erase and reinstalled my laptop and seems to be working but after three times resetting windows just found that Avast was the culprit.
We must be empathic because MS warned us that new builds can bring problems. But this time is by far my worst nightmare and all my time lost while needing to work to make some money. And as a bonus, during the creasy windows behavior I started to get a massage that my license expired and other messages related to the database update. So I bought it again and to my surprise now I have two license for 3 pcs each (total 6) and still have problems.
The solution is to create a Virtual Machine an install Windows 10 Insider Preview in a non production machine as is recommended. I did it because the problems I got before were fairly easy to fix. But after this, a virtual machine is what I will use.
Until a fix comes from Avast or from Mcirosoft I have to disable Avast if I have to browse to download a file, see a video or want to see a well displayed web page without having to hit refresh 5-10 times and <ctrl> F5 many mor times and hope/pray that I get what I need on one of this interactions.
Hope we all get a prompt solutions to this situation.
Good luck!!!
it is not only Avast, i try with AVG and it seems the same problem.
Microsoft changes sometihng with the antivirus compatibility. Maybe to force us to use his own antivirus : Windows defender.
Hope only with the insider build and not with the final version :)
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I spent almost a month trying to figure it out what was causing of these problems. Today I found is Avast, which I consider a great AV.
Avast (or any other 3rd party antivirus) is not the culprit here.
Microsoft did modifications on how handling services and drivers and due to this, 3rd party antivirus have the burden to change.
Edited: I indeed thought to write the contrary that I've done at first time.
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I spent almost a month trying to figure it out what was causing of these problems. Today I found is Avast, which I consider a great AV.
Avast (or any other 3rd party antivirus) is the culprit here.
Microsoft did modifications on how handling services and drivers and due to this, 3rd party antivirus have to change.
Microsoft makes the changes and the AV's are at fault ???
If anything, they need to work together to fix the current problem.
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Microsoft makes the changes and the AV's are at fault ???
For sure it was not my intention to say that. On contrary.
Maybe my poor English :-[
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Microsoft makes the changes and the AV's are at fault ???
For sure it was not my intention to say that. On contrary.
Maybe my poor English :-[
I thought that might be the case. :)
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I thought that might be the case. :)
Indeed I've wrote on contrary of my thought. I've edited the original post. Thanks for rising it up.
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Another week, another build that doesn't fix the problem. Build 14965. I had to disable Avast to login to the community forum and post this. <sigh>
BTW, it also blocks any of the Windows 10 Store apps from updating.
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Maybe due to weekend period, it would be good to be a little patient until Monday.
Until there, maybe logs and technical information about the errors would be useful.
Wait till Monday? Really? New Windows 10 Insider Preview builds are released every 10 days. This Avast / Windows conjugal debacle has persisted through build 14942, 14946, 14951, 14955, 14959, 14965 and 14971. When 14971 came out, I finally gave up on Avast and advised my customers to do the same.
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Maybe due to weekend period, it would be good to be a little patient until Monday.
Until there, maybe logs and technical information about the errors would be useful.
Wait till Monday? Really? New Windows 10 Insider Preview builds are released every 10 days. This Avast / Windows conjugal debacle has persisted through build 14942, 14946, 14951, 14955, 14959, 14965 and 14971. When 14971 came out, I finally gave up on Avast and advised my customers to do the same.
See: https://forum.avast.com/index.php?topic=192924.0
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Maybe due to weekend period, it would be good to be a little patient until Monday.
Until there, maybe logs and technical information about the errors would be useful.
Wait till Monday? Really? New Windows 10 Insider Preview builds are released every 10 days. This Avast / Windows conjugal debacle has persisted through build 14942, 14946, 14951, 14955, 14959, 14965 and 14971. When 14971 came out, I finally gave up on Avast and advised my customers to do the same.
And which antivirus do not have issues with Insider Preview? You're writing as Avast is the only one and if this is only an antivirus fault.
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AVG, F-secure and Bit Defender are all fine. Let's not also forget the last two sets of MS release note have dropped all mention of 3rd party AV problems and still Avast has problems. As a quick side note I was intrigued to notice that many all agreed that the problem that was first recorded in 14946 was the cause of the problems with 14942. Interesting logic!?
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Last build of Windows 10 Preview (14986) resolves the issue.
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Last build of Windows 10 Preview (14986) resolves the issue.
+1
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Last build of Windows 10 Preview (14986) resolves the issue.
Wanted to try it, but now the online Avast Beta installer freeze my whole computer when around half of the installation, and leaves it in a weird state where I can't reinstall it. Using avastclear.exe allows me to reinstall it after a reboot but it repeats the same things and Windows hangs up again
(By hang-up or freeze, I mean, pressing the caps lock key won't even turn on the light.)
Just wanted to let you know that it happens only using the online installer. Using the offline beta (which is somewhat outdated) then updating Avast to the last version works perfectly though.
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Last build of Windows 10 Preview (14986) resolves the issue.
Wanted to try it, but now the online Avast Beta installer freeze my whole computer when around half of the installation, and leaves it in a weird state where I can't reinstall it. Using avastclear.exe allows me to reinstall it after a reboot but it repeats the same things and Windows hangs up again
(By hang-up or freeze, I mean, pressing the caps lock key won't even turn on the light.)
Just wanted to let you know that it happens only using the online installer. Using the offline beta (which is somewhat outdated) then updating Avast to the last version works perfectly though.
Were you using other antivirus before Avast beta installation? Which one?