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Avast Products => Avast Free Antivirus / Pro Antivirus / Internet Security/ Premier => Topic started by: nalo89 on October 12, 2016, 03:16:27 PM

Title: Avast Free and W10 Cumulative Updates
Post by: nalo89 on October 12, 2016, 03:16:27 PM
Hello, I have a W7 updated to W10 Desktop on which W10 cumulative updates fail to update on a restart. Someone told me Avast could be the cause as they had the same problem with Norton. Disabling the 3 shields enabled the download and install of the said files but on a restart the shields switch back on again and the computer is unable to carry out finalizing the updates. All other W10 updates install ok. Thanks.   
Title: Re: Avast Free and W10 Cumulative Updates
Post by: Eddy on October 12, 2016, 03:31:25 PM
Perform a clean installation of the latest avast version.
Title: Re: Avast Free and W10 Cumulative Updates
Post by: nalo89 on October 12, 2016, 11:47:00 PM
Thanks Eddy, I'll do that.
Title: Re: Avast Free and W10 Cumulative Updates
Post by: bob3160 on October 13, 2016, 04:13:02 PM

Clean Install of Avast:
https://goo.gl/4Ptzkf
Title: Re: Avast Free and W10 Cumulative Updates
Post by: nalo89 on October 14, 2016, 11:14:16 PM
Hello, I uninstalled Avast Free and SuperAntiSpyware before attempting to again install the latest W10 cumulative update but the result was the exact same procedure in failing as it it did before the uninstall of these two programs so there is something else causing the problem. I have combed Google and tried all the apparent resolves to no avail.
Title: Re: Avast Free and W10 Cumulative Updates
Post by: bob3160 on October 14, 2016, 11:20:29 PM
Are you running the latest version of Avast ???
https://forum.avast.com/index.php?topic=189836.0
Which version (build)of windows are you running ??
Title: Re: Avast Free and W10 Cumulative Updates
Post by: nalo89 on October 15, 2016, 11:17:22 AM
Hello Bob, yes, I have the latest v of Avast Free and the free v of W10 which although the update history states it did update successfully to the Anniversary v on the 29th of September (although the first attempt failed) it still failed as Winver displays the version is 14393.187.
Attempts to update further cumulative updates have failed although updates for other components have been successful. 
Title: Re: Avast Free and W10 Cumulative Updates
Post by: Eddy on October 15, 2016, 11:35:16 AM
The problem can be caused caused by a failing update from W7 to W10.

Try this :
- Disable the Windows update service (taskmanager > wuauserv)
- Find the file called DataStore.edb and renamen it to e.g. DataStore.edb.old
- Start the Windows update service
- Check for updates and see if they install (Start > Settings > Update and security > Check for Updates)
Title: Re: Avast Free and W10 Cumulative Updates
Post by: bob3160 on October 15, 2016, 03:59:35 PM
Hello Bob, yes, I have the latest v of Avast Free and the free v of W10 which although the update history states it did update successfully to the Anniversary v on the 29th of September (although the first attempt failed) it still failed as Winver displays the version is 14393.187.
Attempts to update further cumulative updates have failed although updates for other components have been successful.
This should help clear the update process:
https://forum.avast.com/index.php?topic=164936.msg1331620#msg1331620 (https://forum.avast.com/index.php?topic=164936.msg1331620#msg1331620)
Title: Re: Avast Free and W10 Cumulative Updates
Post by: nalo89 on October 15, 2016, 11:35:43 PM
Hello Eddy, I could not find the .edb file but found the SoftwareDistribution one. I remember using the sequence you describe on the W7 to W10 computer before I updated it as there was a problem downloading window updates which I rectified. I ran the sequence you describe and it did not work. It also deleted the history list of files installed and failures. I take this as normal as when I did the same operation on the computer before updating to W10 it also deleted the history file then.

Hello Bob, I have made the bat file so will give that a go.

 
Title: Re: Avast Free and W10 Cumulative Updates
Post by: bob3160 on October 16, 2016, 12:58:32 AM
Be sure to run it as Administrator.
Title: Re: Avast Free and W10 Cumulative Updates
Post by: nalo89 on October 16, 2016, 02:10:04 AM
Hello Bob, The .bat script made no difference. Here is a reversed screen grab of the running.
Title: Re: Avast Free and W10 Cumulative Updates
Post by: Eddy on October 16, 2016, 09:19:21 AM
Hmm, everything in the image is in English except "succesfullyà"
I've tried the batch file on a Dutch en English Windows version (in a VM) and both said "succesfull".

Give this tool a try > http://www.tweaking.com/content/page/windows_repair_all_in_one.html

If the updates still aren't working after that, I would say perform a clean installation of Windows 10.
https://www.microsoft.com/nl-nl/software-download/windows10
Title: Re: Avast Free and W10 Cumulative Updates
Post by: nalo89 on October 16, 2016, 01:08:10 PM
Hello Eddy, yes, I did note the extra character and wondered why. Prior to my entries here on the forum I could not download the cumulative updates so ran the standalone installer for the last update which when I attempted to retry an install under Security and Updates the response was not "downloading" as before but "installing" although the install failed. Today I ran the standalone installer again and was told the update was already on the system. Upon again scanning for updates the result is that all is up to date.  Yesterday I did find the Datastore.edb file you mentioned and renamed it to old in conjunction with stopping and starting of the update service file in Task Manager but no response. The current hyperlink you gave me is for Tweaking.com Windows Repair. I have the paid version of that on the system and I am also on their forum but as the experienced users there did not mention the program usage I have not done so.   
Title: Re: Avast Free and W10 Cumulative Updates
Post by: nalo89 on October 16, 2016, 01:16:43 PM
I originally downloaded and installed the free version of W10 a few days before the offer expired. As this situation with W10 cumulative updates is a new field for me how do I uninstall and install it again from where?
Title: Re: Avast Free and W10 Cumulative Updates
Post by: Eddy on October 16, 2016, 02:09:17 PM
The strange spelling/character could have been a glitch, but it is something to keep an eye on.
It can be a one time thing, but also can indicate a (yet unknown?) problem.

I would say give the tweaking.com tool a try.
As it basically just restore certain default settings, it wouldn't hurt.
The tool is mentioned by some of us, but only on rare occasions as it is often not needed to run it.

The media creation tool can be used to install (likely also repair) Windows 10 as well as to download a Windows 10 ISO that can be used to install Windows 10 on any system.
As Microsoft has changed their policy about upgrading to Windows 10 a few times the last months, I don't know if you still can install it and use your Windows 7 license to activate it though.
Title: Re: Avast Free and W10 Cumulative Updates
Post by: nalo89 on October 25, 2016, 04:57:58 PM
Hello Eddy, after trying every script, tips, cab files, registry cleanup and all appertaining fixes to W10 not updating cumulative updates I decided today to try the MS Media Creation Tool. As it appears that if one already has a version of W10 on their system the tool gives a choice of installing an update or making a W10 copy onto a USB etc for installing on another computer. I ticked the UPDATE and KEEP MY OWN FILES boxes and the result is that Winver is now 14393.321 and on the final restart all the icons that were selected to appear on the task bar did so. I did a power down and boot up again and searched for further updates. This resulted in Flash Player KB3194343 and Windows update KB3199209 (both not requiring restart) being installed so problem resolved.
Title: Re: Avast Free and W10 Cumulative Updates
Post by: Eddy on October 25, 2016, 05:10:15 PM
Yeah, sometimes I have a good idea.
But please don't tell anyone or they all will be asking me to help them. ;D
Title: Re: Avast Free and W10 Cumulative Updates
Post by: nalo89 on October 25, 2016, 06:06:02 PM
Eddy, you are brill mate. I did not see your tip on any other forum so thank you. The computer is my wife's and the latest cumulative update was referred to in Belarc as being a critical update.