Avast WEBforum

Other => General Topics => Topic started by: REDACTED on October 19, 2016, 08:09:05 PM

Title: How to contact Avast Customer Services
Post by: REDACTED on October 19, 2016, 08:09:05 PM

How do I contact Avast Customer Services?
I have been a free member for some time but recently decided to upgrade at special price of £19.99 ....only to find my next credit card statement shows two payments - one for £39.99 and one for £19.99. I want a refund so who do I contact? (Not easy to find on site!) I shall not be renewing after this episode- I shall be going else where. Bad news Avast!!!.

Title: Re: How to contact Avast Customer Services
Post by: Eddy on October 19, 2016, 08:15:21 PM

It is real easy to find.
https://www.avast.com > help and support > submit a ticket

Title: Re: How to contact Avast Customer Services
Post by: DavidR on October 19, 2016, 08:23:13 PM

Support Ticket Refund - https://support.avast.com/support/tickets/new?form=2 (https://support.avast.com/support/tickets/new?form=2).

Title: Re: How to contact Avast Customer Services
Post by: REDACTED on October 20, 2016, 09:42:32 PM

I've tried this route to get a refund of my auto-renewal but have not had a response. So I posted the problem on this forum instead.

Title: Re: How to contact Avast Customer Services
Post by: Eddy on October 20, 2016, 09:43:53 PM

https://forum.avast.com/index.php?topic=187765.msg1344573#msg1344573

Title: Re: How to contact Avast Customer Services
Post by: DavidR on October 20, 2016, 10:42:07 PM

Quote from: jo.amey on October 20, 2016, 09:42:32 PM

I've tried this route to get a refund of my auto-renewal but have not had a response. So I posted the problem on this forum instead.

Your other post that Eddy gave a link to indicates you did something different (Contact Us) rather than the support - Submit Ticket route. As moroni can find no record of you using the support ticket system.

I think it best to stick to the other topic where moroni (avast team) has responded.

Title: Re: How to contact Avast Customer Services
Post by: gpotter724 on April 15, 2020, 11:57:16 PM

I tried to download Avast Clean up software but half way through the download a popup told me " Cleanup set up cannot be downloaded, I tred again two times with the
same result. I could not ask for a refund because I didn' have an ID number. How do I either get the ID number so that I can get a refund

Title: Re: How to contact Avast Customer Services
Post by: DavidR on April 16, 2020, 02:04:29 AM

This really would have been better in its own New topic rather than in one that is three and a half years old, much has changed and some of the links don't work.

Refund request - https://support.avast.com/en-ww/contact/sales_refund (https://support.avast.com/en-ww/contact/sales_refund).
Use 00000000 as the ID code that should at least let you start completing the form. Now you can give other details of the order, as much as you can name, email used, payment method, etc. etc. to help them find it.

Don't publish any personal, financial details, etc. in the public forum.