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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: foxcodes on November 06, 2016, 05:00:15 PM

Title: BSOD - aswrvrt.sys hangs on safe mode
Post by: foxcodes on November 06, 2016, 05:00:15 PM
Hi,

Few months ago I reinstalled OS on my laptop and installed Avast and had a BSOD with unmountable boot volume, tried to fix it, got nowhere, moved houses and forgot about it. Now I dusted of the old laptop and having a second attempt to fix it, when trying to get into a Safe mode it get's stuck on aswrvrt.sys and shows BSOD, running Windows Repair just bring up the Winows background with working cursor and that's it. Not sure what to do next.

Cheers
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: Eddy on November 06, 2016, 05:09:30 PM
https://forum.avast.com/index.php?topic=53253.0

Scroll down to "If you cannot  Boot the computer"
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: foxcodes on November 06, 2016, 05:12:37 PM
Thanks for the link Eddy but I have a 64bit system :(
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: Eddy on November 06, 2016, 05:20:42 PM
Use Rufus instead > https://rufus.akeo.ie/
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: foxcodes on November 06, 2016, 05:51:32 PM
I got Rufus onto a USB stick and set the laptop to boot from external device, whacked the usb in and it's not getting picked up, I get an option to launch Windows Repair or start normally and in both cases it doesn't work
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: Eddy on November 06, 2016, 05:57:25 PM
You must not put Rufus on a stick but use it to create a bootable device.
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: foxcodes on November 11, 2016, 07:03:57 PM
Sorry for a later reply, was snowed in with work, got a blank CD and when I open Rufus I got all options blank.... am I missing something? where can I get the file image?

Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: foxcodes on November 11, 2016, 07:12:59 PM
ok nvm my bad, was making a really silly mistake....
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: foxcodes on November 12, 2016, 06:03:08 PM
Ok so I got Rufus but cannot get a Windows iso file, Microsoft doesn't want to accept the laptop's licence key and the FRST tool doesn't want to run in DOS mode, what should I do next?
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: Eddy on November 12, 2016, 06:40:12 PM
You can use the media creation tool to create a ISO of Windows 10 > https://www.microsoft.com/software-download/windows10
If you got a key for it, it should work.

And for Windows 7 > https://www.microsoft.com/en-us/software-download/windows7
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: foxcodes on November 12, 2016, 08:51:27 PM
cheers, got it mounted onto a usb via Rufus, so far it booted up and stays on the blue/purpleish screen for the past 5 minutes..... doubt it's normal, although the HDD light keeps on flashing
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: foxcodes on November 12, 2016, 08:58:02 PM
should've mentioned it before, but when I was trying to boot in safe mode before, it was getting stuck on the following file: aswrvrt.sys which then caused another restart
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: foxcodes on November 12, 2016, 09:59:37 PM
The WIndows 7 link doesn't work, when entering my laptops licence key it refuses to progress and informs about contacting the laptops manufacturer to obtain the recovery disk
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: Eddy on November 12, 2016, 10:30:07 PM
I would say perform a factory restore.
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: foxcodes on November 12, 2016, 11:22:08 PM
Factory restore hangs as well, VAIO Care Rescure doesn't a single bit when it's starting
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: Eddy on November 12, 2016, 11:51:06 PM
That is strange as it should just overwrite whatever is on the disk with a image created from that disk unless it is not a true image but just Windows repair.

Well, there is always the option to get a Windows cd/dvd and perform a clean install.
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: foxcodes on November 13, 2016, 12:40:44 AM
Found my student version of Windows 7 Ultimate version CD, menu appears and after clicking at Install now then it get's to Setup is preparing and stays there with no action from HDD or the CD drive.....
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: foxcodes on November 13, 2016, 12:42:14 AM
From the startup menu I managed to launch Windows Memory Diagnostic Tool, hopefully it might do something useful
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: foxcodes on November 13, 2016, 07:56:11 PM
Running Windows Memory Diagnostic Tool in Extended option was getting stuck on 21% for 3/4 of a day and didn't move a tiny bit further
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: Eddy on November 13, 2016, 08:11:17 PM
I would simply perform
1] A hardware check
2] If 1 doesn't show any (possible) problems, perform a clean installation of Windows.
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: bob3160 on November 13, 2016, 08:25:52 PM
I would simply perform
1] A hardware check
2] If 1 doesn't show any (possible) problems, perform a clean installation of Windows.
(http://screencast-o-matic.com/screenshots/u/Lh/1479065171734-76750.png)
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: Eddy on November 13, 2016, 08:29:35 PM
And what has that got to do with what I said ?
Perfmon is a performance monitor and does not check hardware.
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: bob3160 on November 13, 2016, 08:39:29 PM
And what has that got to do with what I said ?
Perfmon is a performance monitor and does not check hardware.
Nothing just something else I would like to find out.
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: foxcodes on November 13, 2016, 08:59:59 PM
Eddy please tell me how to do the hardware check, as atm I can't boot the system at all.
Regarding clean install, I insert the CD, choose install option, get to the Setup is preparing and then it hangs in that screen for ages.

Bob3160 I can't do that since the system doesn't boot at all, even in Safe Mode with command line only
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: Eddy on November 14, 2016, 06:32:13 AM
You will need a bootable medium (Windows, Linux, BSD or something) with the diagnostic tools if you want to do a hardware check unless you have test equipment that can do it.

With the clean install...
- Remove any partition(s) present
- Create a new partition (or more if you want them)
- Format the partition(s)
- Install the OS on the first primary partition
Title: Re: BSOD - aswrvrt.sys hangs on safe mode
Post by: foxcodes on November 16, 2016, 11:28:04 PM
used a bootable diagnostic tool to remove and re-create the partition and the installation process started, let's see how far it will go