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Other => General Topics => Topic started by: REDACTED on November 15, 2016, 02:52:03 PM

Title: Cannot renew my licence
Post by: REDACTED on November 15, 2016, 02:52:03 PM

Hi,

I'm not sure exactly where I should post this, I apologize in advance if this is not the correct section.

My Avast Premier Licence is expiring, and I've been trying to renew it without success: whenever I place my credit card information and click on "next", I'm taken back to the first screen (where I can select the products and years of the renewal). I saw I could renew my licence through the website here, but the price offered is waay higher here than from the application (USD 60-70 vs ARS 329, which is USD 20-22).

Is there some kind of bug, issue or problem? Any help will be greatly appreciated!
Thanks!!

Title: Re: Cannot renew my licence
Post by: Eddy on November 15, 2016, 02:53:59 PM

Submit a ticket and ask avast about it > https://support.avast.com

I just checked and can (if I would wanted to do so) purchase a license through the website without any problem.

Title: Re: Cannot renew my licence
Post by: REDACTED on November 16, 2016, 07:56:39 PM

Thanks Eddy!
I'll try both options :)