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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN Latest News & Status => Topic started by: jayen on November 22, 2016, 01:21:23 AM

Title: avast secureline vpn not working
Post by: jayen on November 22, 2016, 01:21:23 AM

Can any one help?
For one week now  I have not been able to use my vpn.
Technical issues?
I log in to Melbourne, Australia.
Jayen

Title: Re: avast secureline vpn not working
Post by: Eddy on November 22, 2016, 01:28:41 AM

What happens if you try one of the other servers ?
Are you getting any error message ?
What does the log file say ?

Title: Re: avast secureline vpn not working
Post by: jayen on November 26, 2016, 06:59:36 AM

Thanks Eddy!
Went in thru my Tools to Secure VPN and changed location.
Funny but still logged up to Melbourne!
All cool and thanks yr tip once again.
Regards,
Jayen

Title: Re: avast secureline vpn not working
Post by: Eddy on November 26, 2016, 08:26:42 AM

You're welcome.

Perhaps there was a little problem with the server there.
It can happen.
Anyway it is working again and that is what matters ;)

Title: Re: avast secureline vpn not working
Post by: Matthew265 on February 13, 2017, 12:06:36 AM

Quote from: Eddy on November 22, 2016, 01:28:41 AM

What happens if you try one of the other servers ?
Are you getting any error message ?
What does the log file say ?

I've got the same problem, but am trying different countries, but still no luck.

How do I generate a log file?

Title: Re: avast secureline vpn not working
Post by: REDACTED on March 17, 2017, 05:09:12 PM

Secureline is not working.  I've submitted tickets without response.  One a week ago, and one today.  I continue to get the message "failed restoration of subscriptions, please try again later."  When I hit the back button on my phone it gives me an "initialization error."  I've uninstalled it from my phone and reinstalled it.  Cleared the cache... you name it.  I'm being charged for a service that doesn't work and customer support is not helping.  Not pleased.

Title: Re: avast secureline vpn not working
Post by: REDACTED on March 31, 2017, 06:34:20 PM

I to have the same problem and I have installed it and reinstalled the software . When I do that it works once and that is it it will not connect to any other servers and there is no errors on screen it just will not connect. Now I paid for this software that does not work and I want a refund but if you don't give me my money back I will dump the lot and make sure your name is all over FACEBOOK & TWITTER  for bad service. I am not asking too much just for the software that I paid for to work.

Title: Re: avast secureline vpn not working
Post by: Eddy on March 31, 2017, 06:50:57 PM

Michael Bosso,
after submitting a ticket you should have patience.
Each time you submit a new ticket, you will be put back to the bottom of the stack which will make you have to wait longer. (FiFo)

pabrahams2000,
this webboard is not for refund requests.
And threatening is not gonna help you.
https://www.avast.com/faq.php?article=AVKB24