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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: Sigma2 on November 30, 2016, 05:33:48 AM

Title: SecureLine technical error
Post by: Sigma2 on November 30, 2016, 05:33:48 AM

Windows 7 Ultimate 64 bit & IE 11.

Avast Premier.

SecureLine cannot run due to a technical error!

I have uninstalled & reinstalled - still the same.

The log states -

Mon Nov 28 20:06:26 2016 --- | win: 6.1.7601 Ultimate x64 Service Pack 1 | avast edition: 12 build: 12.3.2280 |
Mon Nov 28 20:06:27 2016 --- missing file in SecureLine lib directory
Mon Nov 28 20:06:27 2016 --- SecureLine directory or file is missing, 900010
Mon Nov 28 20:06:27 2016 --- ErrorMissingOpenVpnFiles
Mon Nov 28 20:06:27 2016 --- StateError

Any help to get VPN working would be appreciated.

The ticket ID for your record is: 611646
Name of your ticket: SecureLine technical error

Title: Re: SecureLine technical error
Post by: Davidek on December 06, 2016, 12:15:01 PM

Hi Sigma,

We are looking into this error and will get back to you asap with further info about the cause.

Best regards,

Davidek