Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on December 04, 2016, 10:54:11 PM

Title: Suscripción a Avast
Post by: REDACTED on December 04, 2016, 10:54:11 PM

Tengo un problema con el antivirus, después de recibir un correo donde me indica que la  protección de Avast ha sido renovada correctamente , y tras haber pagado 69,99, transcurrido un mes me indican que estoy desprotegida.
El número de pedido y contraseña facilitado por ustedes me indica error.

Title: Re: Suscripción a Avast
Post by: Eddy on December 04, 2016, 11:05:36 PM

This is a English forum.

Title: Re: Suscripción a Avast
Post by: REDACTED on December 04, 2016, 11:55:04 PM

I am sorry.

I have a problem with the antivirus, after receiving an email where it tells me that the Avast protection has been renewed correctly, and after having paid 69.99 euros, after a month I am told I am unprotected.
The order number and password provided by you indicates an error.

Title: Re: Suscripción a Avast
Post by: DavidR on December 05, 2016, 12:00:17 AM

First try the avast repair and see if that resolves the problem. Control Panel > Programs & Features > Avast - Uninstall/Change select Change and Repair from the next Window.

You may find it easier in the Spanish sub-forum https://forum.avast.com/index.php?board=25.0 (https://forum.avast.com/index.php?board=25.0).

Primero pruebe la reparación de avast y compruebe si resuelve el problema. Panel de control> Programas y funciones > Avast - Desinstalar/Cambiar seleccione Cambiar y reparar desde la siguiente ventana.

Puede que sea más fácil en el sub-foro español https://forum.avast.com/index.php?board=25.0 (https://forum.avast.com/index.php?board=25.0)

Title: Re: Suscripción a Avast
Post by: Eddy on December 05, 2016, 12:05:19 AM

If the repair doesn't solve it.

Download your license file and try to apply it.
https://my.avast.com or through https://www.avast.com/resend-license-paid.php

If that doesn't solve it, perform a clean installation of avast and try again.

Title: Re: Suscripción a Avast
Post by: REDACTED on December 05, 2016, 12:25:16 AM

Thanks. I'll try.

Title: Re: Suscripción a Avast
Post by: Eddy on December 18, 2016, 07:36:16 PM

It is a really bad idea to post your email on a public webboard.
Spammers will harvest and use it.

Note:
Renewing a subscription has nothing to do with upgrading.

If you want help, start your own thread in the correct forum and provide details.