Avast WEBforum

Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on December 05, 2016, 06:23:41 PM

Title: Please Add more UK Servers
Post by: REDACTED on December 05, 2016, 06:23:41 PM

After reading several posts regarding the unacceptable drop in connection speeds attributed to using secureline, especially the only UK server based in London Its abundantly clear that more servers need to be added in order to accommodate the increase in traffic.
I'm not sure if Avast were prepared for the amount of subs but provisions need to be made to satisfy the paying customers.

Title: Re: Please Add more UK Servers
Post by: Eddy on December 05, 2016, 06:25:10 PM

There is no need for more servers in the list.
It is about the capacity that the current server(s) has(have).

Title: Re: Please Add more UK Servers
Post by: Davidek on December 06, 2016, 12:18:28 PM

Hi kwik.stix,

We are evaluating adding a few more UK locations but also adding more servers to the pool for the London location.  We've actually done just that a few times over the last few months and will most likely continue with that in the near future.

Also, connection speeds can depend on what the user is doing.  We've found that the connection speed drop is relatively minimal when a user is downloading a single file, but when multiple files are downloaded the speed does noticeably drop.

We are also working on other techniques/optimizations on the network to improve the connection/download speeds.

Hope this helps,

Davidek