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Consumer Products => Avast Mac Security => Topic started by: REDACTED on December 10, 2016, 10:10:25 PM

Title: Avast installation aborted due to incompatible software on Mac Sierra
Post by: REDACTED on December 10, 2016, 10:10:25 PM

I had Sophos installed.  It was scanning less than 5 items per 30 minutes with time machine.  I uninstalled Sophos with the uninstaller and then downloaded Avast.  It fails to install due to incompatible software.  No forum has a solution for this.  I am currently UNPROTECTED and need to get Avast (recommended by my technical support company) working.  Solutions? Anyone had similar problem?

Title: Re: Avast installation aborted due to incompatible software on Mac Sierra
Post by: Eddy on December 10, 2016, 10:20:00 PM

Have you checked all folders to see if there is anything from Sophos left ?
Is there still something from Sophos running (could be a service) ?

Have you tried this ? > http://www.macexpertguide.com/how-to-uninstall-sophos-mac-antivirus/

Title: Re: Avast installation aborted due to incompatible software on Mac Sierra
Post by: .: Mac :. on December 14, 2016, 03:05:15 AM

Does sound like something remains of Sophos.  To check for a service still running Open Activity Monitor, make sure its set to view all processes (under View Menu). Look for anything related to Sophos still running.

Title: Re: Avast installation aborted due to incompatible software on Mac Sierra
Post by: tumic on December 23, 2016, 11:50:38 AM

Hi,
Avast checks for the kernel extensions (KEXTs) of the other AVs. So if you get a message, that there
is incompatible SW, there is almost for sure some Sophos kernel extension loaded.