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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Webbo on February 18, 2006, 09:51:01 AM

Title: avast! not working
Post by: Webbo on February 18, 2006, 09:51:01 AM

my avast! antivirus isn't working. when i try to start it a message comes up saying "cannot locate ashAvast.exe"

how do i fix this??

Title: Re: avast! not working
Post by: galooma on February 18, 2006, 09:54:26 AM

Hi and welcome,
Is it a new installation ? or one thats worked already and now developed problems? please quote your OS and software version.

Title: Re: avast! not working
Post by: Webbo on February 18, 2006, 10:00:17 AM

i've had it for ages and i think its the 4.6 version.

in my sercurity centre it says its out of date

Title: Re: avast! not working
Post by: galooma on February 18, 2006, 10:08:34 AM

Can you go to add remove programs via control panel and instead of removing hit repair option. this needs an internet connection to work and just does an overwrite of your program.
give that a whirl and see if its still playing up
good luck  :)

Title: Re: avast! not working
Post by: Webbo on February 18, 2006, 10:10:40 AM

i clicked repair - nothing . so i clicked remove - nothing. still messed up

Title: Re: avast! not working
Post by: galooma on February 18, 2006, 10:13:12 AM

ok it seems something wierd is going on . maybe it didnt load properly at boot . can you reboot and see if its the same.?

Title: Re: avast! not working
Post by: Webbo on February 18, 2006, 10:20:54 AM

i've tried that twice allready and it didn't work

Title: Re: avast! not working
Post by: galooma on February 18, 2006, 10:34:46 AM

i see you got an avatar loaded . can you check the forum policy as its way, way too big.
can you resize it please .
then go into taskmanager and tell me what processes are running of the ones indicated in the pic.

Title: Re: avast! not working
Post by: Webbo on February 18, 2006, 10:38:58 AM

none of them are there

What is wrong with my computer ???

BTW - removed the pic

Title: Re: avast! not working
Post by: galooma on February 18, 2006, 10:43:11 AM

you didnt need to remove it , just scale it down to about 100x 100 is the max i think.
im mystified as to what has corrupted you avast. can you go into the program if you hit the icon?

Title: Re: avast! not working
Post by: Webbo on February 18, 2006, 10:47:45 AM

no

BTW just before the problem started i downloaded a wallpaper from the internet

does this help ???

Title: Re: avast! not working
Post by: galooma on February 18, 2006, 10:53:41 AM

it could be worth investigating, programs like windowblinds and icon packager have been known to corrupt the display but not the whole program.
there `s an uninstaller program on the Avast website that will get avast out if add remove fails but i would be removing any other changes you have made since as a first strategy.
uninstaller- http://www.avast.com/eng/avast_uninstall_util.html

Title: Re: avast! not working
Post by: Webbo on February 18, 2006, 11:08:24 AM

OK done that - avast is gone

shud i reinstall?

Title: Re: avast! not working
Post by: galooma on February 18, 2006, 11:13:33 AM

yes of course and save the installation file somewhere in case you need to install again .

did you remove the wallpaper that you suggested may have corrupted your system in the first place?

Title: Re: avast! not working
Post by: Webbo on February 18, 2006, 11:15:01 AM

Yes and thanks

Title: Re: avast! not working
Post by: galooma on February 18, 2006, 11:22:13 AM

hope it all goes well for you .
not much is free these days thats really free of  baggage .
avast is one of the exceptions of course

Title: Re: avast! not working
Post by: Webbo on February 18, 2006, 12:39:03 PM

erm problem ......... still doesnt work

Title: Re: avast! not working
Post by: essexboy on February 18, 2006, 02:12:44 PM

Same symptoms or different ?

Title: Re: avast! not working
Post by: Webbo on February 18, 2006, 03:09:58 PM

same

this is really annoyin me

Title: Re: avast! not working
Post by: essexboy on February 18, 2006, 03:21:36 PM

Have you tried a search for the file it should be in programme files/alwilsoftware/avast4

Title: Re: avast! not working
Post by: Webbo on February 18, 2006, 03:50:46 PM

its there but the program still isnt working

ashAvast. exe is missing though