Avast WEBforum

Consumer Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: REDACTED on December 20, 2016, 08:07:42 PM

Title: How to enable Anti-Theft on web? (lost phone)
Post by: REDACTED on December 20, 2016, 08:07:42 PM

Hi,
My kid has Samsung Galaxy A3 and she lost that today.
GPS is not enabled so i cant use any android app. I can install apps through Google Play.
I updated latest avast antivirus and anti-theft and now in web it ask for enable that anti-theft.
When i try to enable, site tells "We are unable to connect your device".
I tried with and without password, but nothing works.

Phone has about 40% of battery but there is -1celcius and wet. I dont know how long battery can survive out there. So please help me so i can locate that phone quickly.
Thanks.

Timo Rantanen

Title: Re: How to enable Anti-Theft on web? (lost phone)
Post by: Eddy on December 20, 2016, 08:09:07 PM

Contact the police and have them track the phone.

Title: Re: How to enable Anti-Theft on web? (lost phone)
Post by: REDACTED on December 20, 2016, 08:13:39 PM

I think they have better things to do here in Finland.
All i need is to have enable that Anti-Theft.

Title: Re: How to enable Anti-Theft on web? (lost phone)
Post by: Eddy on December 20, 2016, 08:26:02 PM

You can't enable it if you don't have the phone and/or if there is no communication with it.
e.g. if the phone is turned off.

Title: Re: How to enable Anti-Theft on web? (lost phone)
Post by: REDACTED on December 20, 2016, 08:30:44 PM

Phone is on and Avast has communicated 26minutes ago. I can call it but its muted.
I have done that enable in web to other phone earlier and it worked fine then.

Title: Re: How to enable Anti-Theft on web? (lost phone)
Post by: Asyn on December 21, 2016, 06:15:06 AM

-> https://www.avast.com/faq.php?article=AVKB116#artTitle (Lost/Stolen phone)

Title: Re: How to enable Anti-Theft on web? (lost phone)
Post by: REDACTED on December 21, 2016, 05:26:14 PM

Found phone and this enable had to do directly on the phone.
Thanks for answers.

Title: Re: How to enable Anti-Theft on web? (lost phone)
Post by: Asyn on December 22, 2016, 06:55:51 AM

You're welcome.