Avast WEBforum

Consumer Products => Avast Passwords => Avast Passwords for Android => Topic started by: REDACTED on December 30, 2016, 12:52:39 AM

Title: Reset Main Password
Post by: REDACTED on December 30, 2016, 12:52:39 AM
I know that it is not possible to reset/recover master password for the vault. But is it possible to create new vault? I don't mind loosing all data in old vault cause I didn't store any there. I just wanted to check Passwords app and now after checking some other applications I have made my mind to use Avast app but since I have forgotten this main password it seems I cannot. I hope there is an option to start with Avast passwords all over again.

Regards
Title: Re: Reset Main Password
Post by: Eddy on December 30, 2016, 01:17:31 AM
https://www.avast.com/faq.php?article=AVKB244
Title: Re: Reset Main Password
Post by: REDACTED on December 30, 2016, 09:11:49 AM
This article says:
If you do not know the Master Password requested, you can start a new group but cannot access data you have stored previously.

Still I cannot find a way to start such new synchronization group. What I should do to start new synchronization group?
Title: Re: Reset Main Password
Post by: REDACTED on December 30, 2016, 05:06:27 PM
Now I have read many topics and posts but I couldn't find the answer to my question.
Should I try to contact suport again so they could somehow reset my account so the previous synchronization group would be removed?

Maybe I should remove my Avast account and create it again and the this synchronization group would be gone?
Perhaps I should order Password Premium version and such option to create new synchronization group is there?

I would really appreciate some help :)

Thanks and Happy New Year. 
Title: Re: Reset Main Password
Post by: REDACTED on September 19, 2017, 01:22:10 PM
https://forum.avast.com/index.php?topic=185832.msg1321630#msg1321630
or contact support via application settings