Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on January 04, 2017, 02:49:20 PM

Title: Device not showing in Avast account
Post by: REDACTED on January 04, 2017, 02:49:20 PM

Hi, I have Avast Mobile Security and Avast Anti-Theft on my Android phone. I have logged into my my.avast.com account via both apps and when I go on ‘Avast Account’ on the apps I get the message ‘You are connections as [email address]’. However, my device is not showing in my my.avast.com account (neither when I access it by clicking through from the app, nor when I access it via the desktop). Do you have any ideas why this may be or is there anything I can try? Many thanks in advance for your support!

Title: Re: Device not showing in Avast account
Post by: Asyn on January 04, 2017, 04:37:46 PM

Just wait, sometimes it takes a while unitl the account gets updated.

Title: Re: Device not showing in Avast account
Post by: REDACTED on January 08, 2017, 12:41:17 PM

It has been a couple of weeks.

Title: Re: Device not showing in Avast account
Post by: Asyn on January 09, 2017, 06:21:28 AM

Contact support: https://support.avast.com/support/tickets/new

Title: Re: Device not showing in Avast account
Post by: REDACTED on January 22, 2017, 08:49:19 PM

Quote from: Asyn on January 09, 2017, 06:21:28 AM

Contact support: https://support.avast.com/support/tickets/new

Durante o período em que os dispositivos não aparecem na minha conta Avast e roubem um dos dispositivos é possível localizar através do Anti-Theft - Avast?

Title: Re: Device not showing in Avast account
Post by: Eddy on January 22, 2017, 09:00:48 PM

https://forum.avast.com/index.php?board=27.0

Title: Re: Device not showing in Avast account
Post by: REDACTED on January 22, 2017, 11:49:30 PM

buenas amigos, tengo dos dispositivos en mi cuenta, y en el portal myavast uno me aparece con el escudo verde y otro con el escudo naranja y me dice atencion, y el verde me dice equipo protejido, que debo hacer?

Title: Re: Device not showing in Avast account
Post by: Asyn on January 23, 2017, 05:34:56 AM

Please post English here, else use the forum section for your language.
-> https://forum.avast.com/index.php?board=21.0