Avast WEBforum

Consumer Products => Avast Secure Browser => Avast Secure Browser for Windows => Topic started by: REDACTED on January 05, 2017, 11:49:53 PM

Title: SafeZone Suddenly Won't Open
Post by: REDACTED on January 05, 2017, 11:49:53 PM

After a reboot, I tried to open the SafeZone Web Browser and received the following error message:

Can't open user profile directory, because you lack sufficient privileges.
You might want to contact the administrator of this machine.

I am the administrator of this machine, and no privileges settings have been changed (not on purpose, at least).  How do I fix this?  Thanks!

Title: Re: SafeZone Suddenly Won't Open
Post by: Asyn on January 06, 2017, 08:50:56 AM

Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

Title: Re: SafeZone Suddenly Won't Open
Post by: REDACTED on January 06, 2017, 11:24:21 AM

I just tried this, but I still get the same error message.

Title: Re: SafeZone Suddenly Won't Open
Post by: Asyn on January 06, 2017, 12:50:24 PM

- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: SafeZone Suddenly Won't Open
Post by: REDACTED on January 06, 2017, 01:44:24 PM

- Which Avast..?  Premier
- Which version..?   12.3.2280 (Build 12.3.3154.23)
- OS..? (32/64 Bit..? - which SP/Build..?)  Windows 10 64 Bit
- Other security related software installed..?   None
- Which AV(s) did you use before Avast..?   None

Title: Re: SafeZone Suddenly Won't Open
Post by: Asyn on January 06, 2017, 01:48:25 PM

Hi, is your W10 up to date..!? (Version 1607)

Title: Re: SafeZone Suddenly Won't Open
Post by: REDACTED on January 06, 2017, 01:52:20 PM

Yes, that update was successfully installed on December 15th.

Title: Re: SafeZone Suddenly Won't Open
Post by: Asyn on January 06, 2017, 01:54:54 PM

OK, let's try a clean reinstall...

1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: SafeZone Suddenly Won't Open
Post by: REDACTED on January 06, 2017, 08:13:18 PM

It looks like that worked, but now I've lost all of my bookmarks.

Title: Re: SafeZone Suddenly Won't Open
Post by: Asyn on January 07, 2017, 07:59:40 AM

You can reimport the bookmarks: https://www.avast.com/faq.php?article=AVKB209#idt_270

Title: Re: SafeZone Suddenly Won't Open
Post by: ondrejz on January 19, 2017, 11:46:06 AM

In case it happens again, please do not run SZB under administrator (I mean UAC elevation).. Start the browser normally using icon on the desktop..

Also make sure you do not start the SZB from app which is running under admin.

thx